Job Specifications
Role Overview:
The Director of Merchandising Strategy and Operations at a leading Marketing Agency is a senior leader responsible for driving merchandising excellence across multiple client programs. This role combines strategic client engagement, operational leadership, and team development to deliver outstanding results. The Director will lead high-impact initiatives, foster client growth, and ensure the delivery of flawless merchandising programs, while mentoring a team of client and field managers.
Key Responsibilities:
Strategic Client Leadership
Act as the primary strategic advisor for key clients, understanding their business objectives and delivering tailored merchandising solutions.
Translate market, consumer, and competitive insights into actionable programs that drive sales and client growth.
Build and maintain strong, long-term client relationships grounded in trust and value creation.
Identify opportunities for client expansion and present strategic recommendations to senior stakeholders.
Confidently manage discussions regarding budgets, resourcing, and program priorities.
Program Management & Execution
Oversee multiple merchandising programs simultaneously, ensuring seamless execution from ideation to post-program analysis.
Drive program performance, KPI compliance, and revenue growth.
Manage financial aspects of programs, including budgeting, forecasting, reconciliation, and invoicing oversight.
Proactively identify operational risks and implement effective solutions to maintain program excellence.
Team Leadership & Development
Lead, mentor, and develop Client Managers, Account Coordinators, and Field Teams to maximize performance and professional growth.
Provide regular coaching, share best practices, and conduct structured 1:1s to drive team engagement.
Foster a collaborative and high-performance culture that aligns with Match Retail's values and standards.
Ensure teams are aligned with client objectives, program timelines, and internal processes.
Requirements & Qualifications:
Significant experience in merchandising, retail, or client services leadership, preferably managing multi-client portfolios.
Strong strategic thinking, analytical skills, and a results-driven mindset.
Proven experience leading and developing high-performing teams.
Exceptional client-facing skills, with the ability to influence and negotiate at all levels.
Financial acumen in budgeting, forecasting, and program management.
Ability to manage multiple priorities in a fast-paced, dynamic environment.
Key Metrics for Success:
Client satisfaction and retention
Program execution quality and timeliness
Achievement of sales, KPI, and compliance targets
Team performance, development, and engagement
Accurate financial reporting and program profitability