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Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF37)

Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF37)

Hybrid

Bristol, United kingdom

Junior

Full Time

07-09-2025

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Skills

Problem Solving Jira SQL Training Confluence

Job Specifications

Graduate/Junior SQL Support Analyst x 2 - Bristol - Training & Progression - New (REF37)

PS25k - PS27k + Benefits + Hybrid Working (Bristol 3 days a week) + Training & Development!

A market leading organisation requires a number of junior/graduate SQL Support Analysts to join its growing team. The successful candidates will play an integral part of the support process for the company, working and assisting senior members of the team and supporting core software across all customers.

The ideal candidate will be enthusiastic, flexible, with a keen focus on quality and have excellent interpersonal skills. This is an excellent opportunity to develop system skills and work as part of a technical team.

Duties and Responsibilities:

Providing support on software applications using JIRA
Triaging, diagnosing, investigating and resolving service desk calls in accordance with SLAs (Service Level Agreements)
Escalating issues appropriately and work with senior members of the team in a timely fashion
Liaising with 3rd party suppliers to resolve customer issues
Reviewing customer environments to ensure integrity of the system, this will include checking incoming data feeds and data loads across all sites, monitor alerts, checking for any errors in functionality and reporting back to customers where required.
Assisting in maintaining the documentation library (knowledge base on confluence)
Additional tasks as required to support the Operations team

Skills/Experience:

Knowledge of SQL is essential
Confidence to communicate with customers in a professional manner, remotely or over the phone
Must be able to work as part of a team but also independently where appropriate
Must be ability to prioritise work with the ability to adapt to a fluid and varied workload
Natural desire to investigate and diagnose issues and document processes as and when required
Able to work in a logical and systematic fashion
Demonstrate problem solving and troubleshooting skills
Exhibit a flexible, can-do attitude to problem solving using own initiative.
Be reliable and motivated with the ability to stay focused when working from home
Hands-on application support experience highly advantageous.

Please send CV for full job description and an informal chat. Excellent opportunity!

About the Company

Whether you’re an employer looking to boost your team, a candidate looking for your dream position or a contractor searching for your next challenge, we’ll have your needs at heart. Independently owned with over 20 years of experience in the industry, what really sets us apart is our commitment to building a long-standing relationship with you. To understand what makes you tick, to identify your personal and professional needs and to shape our support to help you achieve your goals. Find out more on our website Know more