Skills

Tableau Data Analysis Splunk Customer Service

Job Specifications

Description

The Ring Alarm, Smart Lighting and Camera product families provide reliable and configurable security solutions for our customers. As a Support Engineer in the Advanced Engineering Support team, your focus is the end-to-end technical support of all Ring products.

You will provide triage and trouble-shooting support for issues in the field, testing and review of beta products, field data analysis, and general exploratory testing at a system level.

You will work directly with engineering teams, program management and customer service leaders, providing comprehensive product support across each of the product families.

Key job responsibilities

Investigate and troubleshoot technical issues and work with development teams to determine root cause and prioritize resolution.

Collect and analyze device data using tools such as Tableau, Quicksight and Splunk.

Support Beta testing of new products and features

Keep up-to-date with new Ring Products and features and perform exploratory system testing to uncover issues.

Keep team members informed of critical issues and escalate concerns promptly and appropriately with limited guidance from your manager or team members.

About The Team

The Advanced Engineering Support Team works to verify and ensure the quality, reliability, and usability of the family of Ring products.

Basic Qualifications

Experience troubleshooting and debugging technical systems, or experience in technical support
Experience working with DIY or other types of home security, home automation, smart lighting or camera-based products.

Preferred Qualifications

Experience in development or technical support
Experience working with device technologies under development, familiarity with flashing firmware, basic device debugging and familiarity with reading/pulling device logs
Experience with data analysis tools such as Splunk, Tableau or Quicksight.

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

Company - Evi Technologies Limited

Job ID: A3043699

About the Company

Amazon tiene la misión de ser la compañía más orientada al cliente del mundo, en la que las personas puedan encontrar prácticamente cualquier producto que quieran comprar en línea. Conscientes de que nuestros clientes buscan precios bajos, gran variedad y comodidad, nos esforzamos en exceder sus expectativas, y es por este motivo que Amazon continúa creciendo y afianzando su posición entre las plataformas de comercio en línea líderes del mundo. Creado por Jeff Bezos, el sitio web Amazon.com abrió sus puertas virtuales en 19... Know more