Job Specifications
Project Manager - Client Onboarding
Doctronic | New York City, Los Angeles, or Remote | Reporting to COO
Position Overview
We seek an experienced Project Manager to lead the seamless onboarding of new healthcare clients, including payers, health systems, and physician practices, onto our AI healthcare platform. This role requires strong healthcare technology implementation experience, exceptional project management skills, and the ability to coordinate complex, multi-stakeholder implementations while ensuring successful handoffs to our Customer Success team. You'll be responsible for delivering on-time, on-budget implementations that exceed client expectations and set the foundation for long-term success.
Key Responsibilities
Implementation Management (60%)
Lead end-to-end client onboarding projects from contract signature through successful go-live
Develop comprehensive project plans with clear timelines, milestones, and success criteria
Coordinate cross-functional teams, including engineering, product, compliance, and client services
Ensure the engineering team is completing technica integrations including with EHRs, data exchanges, and various APIs
Ensure HIPAA compliance and security requirements are met throughout the implementation process
Stakeholder Management & Communication (25%)
Serve as the primary point of contact for clients during the onboarding phase
Facilitate regular project status meetings with internal teams and client stakeholders
Manage expectations and communicate project progress, risks, and timeline adjustments
Coordinate with business development teams for a smooth transition from sales to implementation
Prepare comprehensive handoff documentation for the Customer Success team
Process Optimization & Risk Management (15%)
Continuously improve onboarding processes, tools, and methodologies
Identify and mitigate project risks that could impact the timeline or client satisfaction
Develop standardized onboarding frameworks for different client types (payers vs. providers)
Create and maintain project documentation, templates, and best practices
Track and report on key onboarding metrics, including time-to-value and client satisfaction
Experience
Required Qualifications
2+ years of project management experience
Proven track record managing complex, multi-stakeholder technology projects
Strong background in managing technical implementations in regulated industries
PMP, Agile, or similar project management certifications preferred
Core Skills
Exceptional organizational and time management abilities
Strong analytical and problem-solving skills
Excellent written and verbal communication skills
Ability to manage multiple concurrent projects and competing priorities
Technical aptitude for understanding complex integration requirements
Proven ability to coordinate cross-functional teams and manage stakeholder expectations
Preferred Qualifications
Healthcare-related project management experience
Experience in enterprise software implementations
Knowledge of healthcare compliance requirements (HIPAA, SOC 2, HITECH)
Experience with healthcare data standards (HL7, FHIR, etc.)
Understanding of clinical workflows, payer operations, and provider technology environments
Experience with telehealth or AI/ML healthcare technology implementations
Background working with seed/Series A stage companies
Experience managing implementations for both enterprise and mid-market clients
Previous experience in consulting or professional services
Familiarity with regulated industry compliance and security requirements
What we offer
Competitive base salary plus project completion bonuses
Significant equity stake in seed-stage company with world-class investors
Opportunity to directly shape healthcare transformation for millions of patients
Direct reporting relationship to COO with cross-functional team collaboration
Resources to build world-class onboarding processes and infrastructure
Reimbursement for benefits
About Doctronic
Doctronic is the #1 AI Doctor, revolutionizing direct-to-patient healthcare through our proprietary AI system. Our platform (doctronic.ai) provides free, anonymous, HIPAA-compliant AI consultations alongside affordable human physician visits ($40) available 24/7 across all 50 states via instant video, scheduled video, or async text. We implement our platform across diverse healthcare organizations, ensuring seamless integration with existing workflows and maximum value realization.
About the Company
With over 10 million AI-doctor visits, drawing on the latest in modern medicine, we are bringing best-in-class primary care to anyone with an internet connection. Backed by Union Square Ventures, Tusk Venture Partners, and HF0.
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