Job Specifications
Date: Sep 13, 2025
Location:
AUSTIN, TX
Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.
Functional Title: Business Analyst
Job Title: Information Technology BA II
Agency: Health & Human Services Comm
Department: Applications - HHS Systems
Posting Number: 8085
Closing Date: 02/13/2026
Posting Audience: Internal and External
Occupational Category: Computer and Mathematical
Salary Group: TEXAS-B-23
Salary Range: $5,098.66 - $8,304.83
Pay Frequency: Monthly
Shift: Day
Additional Shift: Days (First)
Telework
Travel: Up to 50%
Regular/Temporary: Regular
Full Time/Part Time: Full time
FLSA Exempt/Non-Exempt: Exempt
Facility Location:
Job Location City: AUSTIN
Job Location Address: 4601 W GUADALUPE ST
Other Locations:
MOS Codes: 8846,8848,8858,181X,182X,255A,25B,26B,3D0X1,62E,681X,682X,781X,782X,CYB10,CYB11,ISM,IT,Z Prefix
Brief Job Description
The Business Analyst (Business Analyst II) position reports to the Director of Operations, Administrative Applications. The Business Analyst (BA) performs business analysis work in support of Rapid Application Development (RAD) using the Salesforce platform and in support of the HHSC Grants Management System. This role works closely with business owners through the product planning, requirements definition, and delivery of cycles for Salesforce solutions and web-based enterprise-wide usage. The BA is the bridge between the customer and the development team. Assists in the analysis of complex technical and business processes, identifying efficiencies and helping to prioritize needs. Coordinates the gathering, development, and documentation of all requirements. The BA works in partnership with Information Technology (IT) and subject matter experts, helping customers realize business value. This position works under limited supervision, with considerable latitude for the use of initiative and independent judgment. Responsible for the creation and validation of system testing.
Essential Job Functions
Elicits and oversees the business requirements for the implementation of Salesforce solutions to solve system-wide business requests. When necessary, fulfills the role of the Product Owner to act as the voice of the customer. Accurately represents the business needs, and effectively communicates them with stakeholders and development team. Maintains documentation, including updates to system training materials. (35%)
Creates and manages the product backlog by eliciting, and documenting all types of requirements as themes, epics, user stories with user acceptance criteria. Works with all stakeholders to prioritize the backlog into a complete and cohesive representation of a products' roadmap, defects, and technical debt. (20%)
Collaborates daily with manager to ensure product roadmaps and delivery of features follows a predictable and steady pace through daily stand-up meetings, product planning meetings, and other key ceremonies. Participates in Agile ceremonies and leads them when the Product Owner or Scrum Master is not available. (20%)
Performs functional testing and manages User Acceptance Testing by ensuring adequate test cases exists and all User Acceptance Criteria are met. (15%)
Develops a deep expertise with assigned application. Obtains stakeholder sign off on requirements and priorities. Performs other duties as assigned. (10%)
Knowledge, Skills, And Abilities
Knowledge of experience with Agile/Scrum methodology practices.
Knowledge in Salesforce configuration, using development and testing environments for effective change management.
Knowledge of the capabilities and limitations of computer systems or management information systems.
Knowledge of large-scale IT operations and information technology industry trends.
Knowledge of process or systems analysis and design work.
Knowledge of Software Development Lifecycle (SDLC) process for report development.
Knowledge of software usability concepts.
Skill in defining all types of requirements, functional specifications, and other deliverables.
Skill in business/systems analysis.
Skill in working collaboratively and cooperatively with colleagues and in building consensus.
Skill in interpersonal relationships, including the ability to work with people under pressure, negotiate among multiple parties, resolve conflicts, and establish and maintain effective working relationships with various levels of personnel in governmental entities.
Skill in troubleshooting, performance tuning, and problem-s
About the Company
Overview The Texas Health and Human Services Commission (HHSC) is an agency within the Texas Health and Human Services System. In September 2016, Texas began transforming how it delivers health and human services to qualified Texans, with a goal of making the Health and Human Services System more efficient and effective. Sept. 1, 2017, marked another major milestone in this transformation. The new accountable, restructured system: - Makes it easier for people to find out about the services or benefits for which they may qual...
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