Technical Support Analyst/Modern Workplace Analyst

Skills

Job Specifications

Devonshire Hayes has partnered with a fantastic organisation to help them secure a Modern Workplace Analyst to join their team.
You will be tasked with the following,
- Experience working within an IT support environment
- Comfort working within an ITIL framework (incident, request, change, problem).
- Good knowledge of Microsoft 365 (Outlook, Teams, Word, Excel, SharePoint).
- Familiarity with Windows 10/11 desktops, Intune, Autopilot.
- A knack for explaining tech in plain language, without jargon.
- Excellent customer service skills both over the phone and in person.
Nice to have:
- Experience with Freshservice (or another ITSM platform).
- Familiarity with Active Directory and Azure Active Directory basics.
This opportunity requires you to work in the office full time (5 days per week).

About the Company

We're proud to partner highly skilled technology professionals with businesses across the UK and Europe, to create positive change, together, exceeding career and company ambitions with passion, empathy and respect. Because we believe in empowering people to inspire innovation that shapes the future. Know more

Related Jobs

Company Name

Eden Scott

Job Title

IT Support Administrator

East kilbride, United kingdom

On site

Freelance

18-11-2025

Company Name

BrandEd UK

Job Title

Senior IT Support Analyst

London, United kingdom

On site

Full Time

10-10-2025