Skills

Communication Customer Service Attention to detail Training Effective Communication Organization

Job Specifications

Our client, a leading financial services organization, is seeking a Chargeback Analyst - Halifax to join their team. As a Chargeback Analyst - Halifax, you will be part of the Fraud Claims Department supporting the Customer Support and Fraud Investigation teams. Halifax
Location:Halifax, NS
Pay Range: 22.50$/hr
Shift: Mon to Friday 8AM to 4PM
Training is onsite and then Hybrid ( 2 to 3 times a week in office)
What's the Job?
Interact directly with clients via phone to advise on reimbursements and chargebacks, ensuring resolution within service level agreements
Process reimbursements and chargebacks for personal and business accounts while maintaining high customer service standards
Use standard Scripting and privacy policies to communicate effectively and mitigate reputational risks
Collaborate with internal partners to investigate and resolve fraud cases efficiently
Document all actions and resolutions accurately using standard templates and systems
What's Needed?
Ability to analyze account activity and supporting documents to identify high-risk accounts and fraud patterns
Effective communication skills to interact with clients and internal teams while adhering to privacy policies
Knowledge of fraud activities such as skimming, money laundering, and disputed transactions
Attention to detail to ensure accuracy in all clerical and administrative tasks
Proficiency with CIBC applications including COINS, COLT, PRM, IBCS, IRIS, Excel, and Outlook
What's in it for me?
Opportunity to work in a dynamic and supportive team environment
Develop valuable skills in fraud detection and customer service
Work with innovative systems and processes in a reputable organization
Gain experience in the financial services industry
Hybrid work arrangement with training onsite and then flexible in-office presence
If this is a role that interests you and you'd like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you!
About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells.
ManpowerGroup(r) (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands - Manpower, Experis, Talent Solutions, and Jefferson Wells - creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent.

About the Company

We’ve entered the Human Age, when the old rules of business are giving way to the new. In today’s complex business environment, technology and capital no longer guarantee success. Now more than ever before, the ability to tap into the potential of people with the right skills and experience becomes a company’s key competitive differentiator. Manpower® can provide you with innovative workforce solutions agile enough to meet your rapidly changing needs. No matter what form those solutions take — short-term assignments, long-te... Know more