Skills

Go Customer Service Organization Analytical Skills

Job Specifications

What The Job Is About

As an Implementation Consultant with focus on live customers, you will play an important role in creating, configuring, and assembling the foundational components of Sofico's solution to support and enhance business processes. You will collaborate closely with clients and project teams to design, implement, and deliver tailored solutions that meet customer needs.

Your responsibilities will include:

Post Go-Live Services

Change Request Management:

Analyze and refine customer service requests into actionable specifications
Verify Miles' capabilities to propose optimal solution directions
Design, execute, document, and deliver configuration solutions
Collaborate with BA's, TA's, product managers and developers for enhanced solution implementation

Customer Interaction:

Engage with customers to address complex requirements and provide comprehensive handovers
Provide accurate estimations to Account and Service Desk Managers
Handle customer queries and provide expert advice on solution configurations
Offer guidance on configuration design for customer-led implementations
Support customers in their configuration and development processes
Defect Handling
Leverage advanced implementation skills to address defects in configured solutions effectively

Configuration Execution:

Execute and document configuration solutions
Integrate solutions from various work streams into a cohesive system
Conduct unit testing to ensure quality and reliability of configured solutions

Your interests and skills

You like to work on impactful projects in a dynamic and innovative environment. You will collaborate with passionate professionals, refine your skills, and contribute to delivering solutions that drive customer success.

What else is expected:

Proven experience in a configuration or implementation consulting role, preferably in a tech-driven environment
Familiar with software implementation lifecycle and 2nd and 3rd line support
Strong analytical skills with the ability to translate business requirements into technical solutions
Proficiency in system configuration, testing, and documentation
Familiarity with ERP software solutions in the automotive or financial services sectors is a plus

What we offer

We would like to welcome you to an international and multicultural company that has been operating for over 30 years and is doubling in size every 5 years. Growth is our middle name, while we strongly adhere to our horizontal and open company culture.

You're in the drivers' seat of your own career, that's our motto. Your personal development is therefore paramount. During an extensive onboarding program of six months, we make you, with the support of your job coach, familiar with our product and the organization. Even after this period, you will continue to get opportunities to learn and develop yourself further. You're never alone.

At Sofico you will also work in a modern state-of-the-art office that is easily accessible.

In return for your efforts, we offer an extensive salary package, including a company car, a bonus system, and a pension plan. The flexible office hours and opportunities to work from home up to 2 days per week provide the necessary flexibility within the company.

At Sofico we are strong believers in the power of a good cup of coffee. Water or soft drinks are of course also on the menu. We love our team events. Think after-work drinks, a BBQ, a family day, a company weekend, or a walking dinner with the whole company.

About the Company

For over 35 years, the world’s leading automotive finance, leasing and fleet & mobility management companies use Sofico’s industry applications to adapt and scale to their customers’ evolving mobility needs. Worldwide, they trust the cloud-based contract management platform Miles Enterprise to be the backbone of their daily operations. Additionally, mobility service providers turn to Sofico’s suite of modules to upgrade their customers’ service levels and define new commercial offerings. Know more