Technical Support Engineer

Skills

Job Specifications

Key Qualifications & Experience:

2-4 years of experience in deskside support or field IT roles, supporting diverse user bases.
Strong troubleshooting expertise in Windows (10/11) and Mac OS environments.
Solid understanding of hardware maintenance and troubleshooting, including laptops, desktops, monitors, and peripherals.
Experience supporting VPN, remote access, and connectivity-related issues.
Hands-on experience with data center environments, including server racking, cabling, and physical troubleshooting.
Familiarity with ITSM systems such as ServiceNow, including incident and request management.
Excellent interpersonal and communication skills, with the ability to explain technical issues clearly and concisely.
Professionalism and discretion in supporting VIP users and handling sensitive issues.
Ability to work independently and manage time effectively in a fast-paced environment.
Valid driver's license and willingness to travel between sites as required.

About the Company

Ktek Resourcing is a global staffing and recruitment firm specializing in IT, engineering, and professional services. We combine data, AI, and human insight to deliver smarter, faster hiring solutions. Whether you're filling a single role or scaling an entire team, we bring over two decades of recruiting expertise to every engagement. Ktek is proudly headquartered in Houston, TX. Our reach spans North America, South America, Asia, and EMEA, connecting businesses with top-tier talent. We are committed to creating equitable... Know more

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