Skills

Communication Leadership Change Management Attention to detail Training Needs Assessment Confluence Organizational Skills SharePoint Online

Job Specifications

Job Title: Training & Organizational Change Management Specialist

Location: Columbus, OH, 43215

Duration: 12+ months.

Qualifications:

Required:

5+ years of experience working in professional environment.
2+ years of proven training development experience.
Proven top-notch communication skills, both written and verbal, with the ability to convey complex information clearly and effectively.
Strong proficiency in creating training content using tools such as PowerPoint, e-learning platforms, Adobe Captivate, or other tools.
Exceptional organizational skills and attention to detail, with the ability to manage multiple tasks and deadlines.
Ability to work collaboratively in a team-oriented environment and build relationships with stakeholders at all levels.
Ability to create professional communications using Word and PowerPoint while adhering to Corporate Identity standards.
Demonstrated ability to discern importance and urgency of topics raised and escalate issues as needed.
Demonstrated ability to work independently and take initiative to move projects forward.
Proficiency with MS Office tools: PowerPoint, Outlook, Word, Excel, Teams.

* Preferred:

o Experience working in a call center environment is a plus.

o Experience maintaining SharePoint Online site.

o Knowledge of change management principles and methodologies.

o Experience in conducting training needs assessment and evaluating training effectiveness.

o Familiarity with contract management systems.

Responsibilities:

Training Strategy & Development:
Collaborate with the Operational Processes, OCM, Training, and CMS Lead and team members to design and develop effective training materials, including web-based modules and classroom presentations, utilizing various development tools.
Support the training team in identifying training needs and developing strategies to address them.
Support with the development of job aids as needs are identified by department.
Assist with the identification of sample accounts for end users in the preparation environment and stage them for training sessions. Support the refreshing of the environment as new classes begin to ensure a seamless training experience.
Maintain organized documentation of training materials, schedules, and communications.
Coordinate training sessions ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.
Organizational Change Management
Support with the development and execution of internal and external communications related to the project, ensuring clear and consistent messaging.
Work with project leadership and Corporate Communications to send pulse surveys to gather feedback from impacted business units, analyze results, and make recommendations for improvements.
Create and distribute a project newsletter to keep stakeholders informed of updates and progress.
Coordinate with the workforce management department to schedule training sessions for approximately 500 end users, minimizing disruption to call center operations.
Manage business-facing communication channels such as Confluence, SharePoint and Teams sites to ensure up-to-date content and relevant messaging.
Coordinate stakeholder meetings ensuring availability of rooms, participants, equipment and resources as needed for initiative activities.

About the Company

Net2Source (N2S) is a global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 32 countries. and in-house Glo-Cal (global and local) teams to support our clients. We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing, RPO, Direct Sourcing, Payroll Solutions (EOR/AOR), ... Know more