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Incident Manager

Incident Manager

On site

London, United kingdom

£ 515 /day

Freelance

01-10-2025

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Skills

Monitoring Quality Management

Job Specifications

Role Title: Incident Manager
Start Date: 27th October
End Date: 31st December
Location: Remote
Rate: PS515p/d max via Umbrella
Role Summary:

. Our Incident Managers can be expected to engage with the following responsibilities and activities:
. Monitoring and managing the progress of incidents and service requests of internal teams and external teams as required
. Liaison with Problem Management team as required to expedite resolution of incidents
. Monitor resolver queues and escalate when incidents are not being resolved within service levels
. Provide incident reporting as needed
. Identify service improvement opportunities
. Managing virtual teams to deliver Incident Management process and working cross functionally
. Experience in various Problem Management reactive and proactive techniques supported by understanding of statistics and quality management concepts
. Hosting and facilitating of Incident Management meetings
. Develop further understanding of cross systems interrelations in context of the global business process
. Build upon an existing understanding of Service Management Framework

About the Company

Experis is a global leader in IT professional resourcing, project solutions, and managed services specializing in Business Transformation, Enterprise Applications, Cloud and Infrastructure, Digital Workspace and Cyber Security. As digital transformation and acute skills shortages in tech continue unabated, Experis provides talent with the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. We can connect you to individuals with a specific skill set, manage ... Know more