Job Specifications
Requisition ID: 235369
Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.
Term: January - April 2026
Work Hours/Week: 37.5
Application Deadline: 09/29/2025
Locations: Halifax, Toronto, Missisauga, Calgary, Edmonton and Vancouver
There's no better way to find your dream job than to do a co-op or internship with Scotiabank! During your work term, you'll have the opportunity to be part of a winning team, build your network, and discover what you love - all while getting paid to do it! There's a place for every type of student at Scotiabank and all that we ask for is that you have passion and strong AOO (Attitude, Ownership and Opportunity).
The Service Support Officer contributes to the overall success of the Private Banking team by ensuring specific individual goals, plans and initiatives are executed/delivered in support of the team's objectives. The incumbent delivers exceptional personal service in all activities completed to support the Private Banking team. This includes ensuring all activities are conducted within compliance with governing regulations, internal policies, and procedures.
Is this role right for you? In this role, you will:
Deliver exceptional service by consistently applying service excellence principles and being the best at the basics: Friendly, Willing to Assist, Efficient, and Professional.
Process daily transactions and service requests accurately and efficiently using Salesforce and other internal systems.
Support the Private Banking team with client concerns and escalate complaints appropriately.
Ensure compliance with all regulatory and internal policies, including AML, KYC, CDIC, MFDA, and SSI guidelines.
Complete daily operational tasks such as the Accounting Support Package, monitoring activities, and exception handling.
Escalate fraudulent or unusual activities to the appropriate internal teams.
Contribute to a high-performance and inclusive team culture.
Do you have the skills and requirements that will enable you to succeed in this role? - We'd love to work with you if:
You have strong PC and keyboarding skills, including proficiency in Microsoft Word and Excel.
You're flexible and adaptable, able to manage a wide variety of tasks and functions with confidence.
You can work independently within assigned authority limits and demonstrate sound judgment.
You're sensitive to client needs and privacy, consistently delivering service with professionalism and discretion.
You execute transactions with a high degree of accuracy while adhering to compliance guidelines.
You're a strong communicator and collaborator, with a commitment to service excellence and continuous improvement.
What's in it for you?
A dynamic role supporting high-net-worth clients and a specialized Private Banking team.
Exposure to a wide range of banking operations, compliance, and client service practices.
Opportunities to build your career within Scotiabank's Private Banking and Wealth Management divisions.
A supportive and inclusive team environment that values service excellence and innovation.
How do I apply?
For students applying to our internship/co-op or new graduate programs, we do not require resumes! We believe in evaluating you through relationships over resumes and are focused on learning about who you are and what you're interested in to uncover your true potential. Instead, we ask that as part of your application you complete the below:
Complete your PLUM Profile here and save as a screenshot.
Complete short one-way video interview here
Apply to the role and when the application asks for your resume, instead upload the screenshot of your PLUM Profile
Location(s): Canada : Ontario : Toronto
About the Company
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