Skills

Communication Leadership Problem Solving Quality Assurance Windows Azure Process Improvement Active Directory

Job Specifications

The Senior IT Technician will play a pivotal role in maintaining and optimising IT systems. This position requires expertise in providing technical support and ensuring seamless IT operations.
Client Details
This opportunity is with well known sports body.
Description
Responsibilities include but are not limited to:
Advanced Troubleshooting: Handle and resolve more complex technical issues that require deeper knowledge and experience.
Escalation Point: Act as an escalation point for complex issues that junior technicians are unable to resolve.
Incident Management: Take the lead on managing critical incidents, ensuring timely resolution and communication with stakeholders.
Root Cause Analysis: Perform root cause analysis for recurring issues and recommend long-term solutions.
Process Improvement: Identify areas for process improvement within the service desk operations and contribute to the development of new procedures.
Documentation and Knowledge Sharing: Create and maintain and approve technical documentation, knowledge base articles, and standard operating procedures.
Quality Assurance: Ensure that the quality of service provided by their service team meets or exceeds established standards.
Direct reports: Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices.
Additionally cover the same day to day duties of an IT technician
Providing Local IT support to all staff at the Premier League London
Office, whilst also providing remote support alongside the rest of the Service Desk team in all other offices
Diagnosing and troubleshooting incoming incidents within agreed SLA targets
Providing general support and maintenance of all laptops and mobile devices
Office 365 administration
Maintaining the Software and Hardware inventories
Assisting the IT department in any projects they are involved in
Management and support of all printers and photocopiers
Management and support of onsite Audio-Visual equipment
Producing and improving the corporate IT Knowledge Base
Maintaining assets in CMDB system
Profile
The successful applicant should have:
Proven experience working in a similar senior or lead technical IT role
Mentor, train and manage a Service team of IT Technicians, providing guidance and sharing best practices
Experience providing support for desktop platforms including Windows 11
3 Years + experience with Office 365 administration and full Office Suite
3 Years + experience with Microsoft Active Directory, Intune and Azure
Experience in troubleshooting software and hardware faults
Proven knowledge and understanding of ITIL principles
Proven leadership skills with the ability to effectively manage teams, remain composed, and drive results under pressure
Confidence in communicating with people and understanding their IT concerns
Ability to form strong working relationships to best assist all staff, as well as having a good logical approach to problem solving
Job Offer
A competitive salary ranging from PS40,000 to PS50,000 per annum.
5 days on site in Paddington - reduced to 4 after probation.
Free breakfast and lunch provided daily.
A permanent role with opportunities for career growth.
If you are a motivated Senior IT Technician ready to advance your career, we encourage you to apply now.

About the Company

Welcome to the Michael Page global company profile. Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents. While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer lo... Know more