Job Specifications
Who We Are:
Bandwidth (NASDAQ: BAND) is a global cloud communications software company that helps enterprises deliver exceptional experiences through voice calling, text messaging, and emergency services. Bandwidth's total revenue in 2024 was $748 million, a 25 percent year-over-year increase. Our solutions and our Communications Cloud, covering 65+ countries and over 90 percent of global GDP, are trusted by all the leaders in unified communications and cloud contact centers-including Amazon Web Services (AWS), Cisco, Google, Microsoft, RingCentral, Zoom, Genesys and Five9-as well as Global 2000 enterprises and SaaS builders like Docusign, Uber and Yosi Health.
As a founder of the cloud communications revolution, we are the first and only global Communications Platform-as-a-Service (CPaaS) to offer a unique combination of composable APIs, AI capabilities, owner-operated network, and broad regulatory experience. Our award-winning support teams help businesses around the world transform their communications every day. For more information, visit bandwidth.com
What We Are Looking For:
The Global Head of Sales is an in-person role located on our beautiful new campus at our Raleigh, NC headquarters. The position reports to Bandwidth's Chief Operating Officer and is responsible for the growth, performance, strategy, staffing, and alignment of all departments within Bandwidth's high-performing sales organization.
Bandwidth is always innovating. The Sales Organization works closely with our Product teams and customers as we expand the Bandwidth Platform. As an Enterprise Sales expert, the Global Head of Sales will be responsible for ensuring that Bandwidth continues to grow through long-term relationships with customers as their business grows globally. The Global Head of Sales actively participates in the strategic planning as a senior member of our executive leadership to develop comprehensive multi-year business plans and growth objectives.
Reporting to the Global Head of Sales will be all International and Domestic Sales, Account Management, and Solutions Engineering.
What You'll Do:
Creates an effective global sales strategy for both long-term growth and immediate double-digit year-over-year expansion of revenue.
Effectively leverages marketing, sales, product/service, and customer success teams.
NEW REVENUE GROWTH: Identifies growth strategies for pioneering new accounts of more than $1MM ARR and winning competitive opportunities in LATAM, APAC, EMEA, and North America.
EXISTING ACCOUNT REVENUE GROWTH: Delivers Dollar-Based Net Revenue Retention (DBNRR) objective by engaging our customer base to grow their businesses with us via upselling and cross-selling use of the Bandwidth Portfolio. This is a substantial portion of Bandwidth's revenue.
BUSINESS DEVELOPMENT: Our business has a long sales cycle that requires a consistent and constant pipeline of opportunities. Our sales team must create and nurture deep and fruitful relationships with key customers and other strategic partners to the business, yielding crucial product roadmap intelligence and uncovering long-term revenue opportunities.
Builds a robust process to accurately forecast revenue, delivering projections within 1%.
Develops go-to-market strategies with effective resource allocation resulting in strong ROI.
Builds productive, collaborative relationships with fellow executives as well as leaders and Bandmates across the organization.
This role requires in-person collaboration with our customers. Expected travel for the Global Head of Sales will be approximately 50% of the time.
Designs quota plans that deliver company growth plans. Consistently and effectively meeting quota attainment metrics and rewarding the sales team for achievement.
Nurtures highly successful sales leaders and builds a strong bench of sales and leadership talent.
What You Need:
Experienced Global Head of Sales or Global SVP Sales with a track record of worldwide technology sales success and demonstrated business expansion and growth for $1B+ Revenue company or division.
15+ years of progressive experience in B2B sales, including 5+ years in a senior sales leadership role, ideally within SaaS, CPaaS, or telecom/communications technology sectors.
Direct experience as a technology company enterprise (not consumer) sales leader with the ability to develop and nurture sales channels and partnerships in addition to delivering direct sales success.
Proven track record of building and leading successful sales teams that have consistently achieved or exceeded revenue targets.
Thorough understanding of a wide range of technology. SaaS, CPaaS, or adjacent industry experience required.
Demonstrates aptitude for learning and adapting to emerging technologies, including cloud and AI.
Proven success in establishing and maintaining excellent relationships with C-level executives of key target customers and channel partners.
Ability to facilitate discussions to resolve conflicting
About the Company
Bandwidth is the universal communications platform that simplifies how businesses deliver integrated global experiences. It's flexible and ready to integrate with your entire communications stack. It's built on our own global network for unmatched reliability. And it's grounded in both telecom and real-world software expertise. So you can create exceptional experiences for customers—anywhere in the world.
Check out the platform that Cisco, Google, Microsoft, RingCentral, Uber, Zoom and more use to create unforgettable exper...
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