Job Specifications
Job Title: EUC IT Desktop Support Technician
Job Type & Location: Onsite | Full-time (40 hrs/week) | Range Road, Witney OX29 0YL
Job Overview
We are seeking an experienced EUC IT Desktop Support Technician to provide high-quality technical support for end users. The role requires hands-on expertise in troubleshooting, installation, and maintenance of desktops, laptops, printers, and peripherals, while ensuring compliance with security and warranty standards.
Key Responsibilities
Technical Support:
Provide IT infrastructure field support including troubleshooting of hardware, software, and operating systems.
Install, configure, and resolve issues with desktops, laptops, printers, and other peripheral devices.
Deliver desk-side and break/fix support, including basic administration of Windows OS and Mac/Linux OS (preferred).
Perform Smart Hands activities such as racking/stacking, network patching, and hardware setup.
Troubleshoot and resolve network-related issues including TCP/IP, DNS, DHCP, VPN, and RDP.
Support and maintain end-user network cabling and perform preventive maintenance.
Conduct repeat call analysis and contribute to problem management activities.
Ensure compliance with hardware warranty and customer security standards.
Tools & Technologies:
Strong experience with Microsoft Windows (Win10/11), Microsoft Office, and related desktop applications.
Familiarity with IT tools such as ServiceNow/Remedy, SCCM, Intune, and imaging/patching technologies.
Basic understanding of enterprise LAN/WAN setups and infrastructure components.
Non-Technical Skills:
Strong customer service and client management skills.
Excellent oral and written communication abilities.
Ability to interact effectively with stakeholders at various levels.
Self-driven, proactive, and results-oriented approach.
Ability to work independently as well as in a team environment.
Strong organizational skills with the ability to meet deadlines and handle tasks with urgency.
Flexibility to work varied schedules as needed.
Qualifications & Experience
Minimum 3 years of hands-on IT field support experience.
Associate Degree in Electronics, Computer Science, or related field (preferred).
Certifications such as CompTIA A+ or OEM certifications (Dell, Toshiba, Lenovo, HP, etc.) are desirable.
Ability to lift/move equipment weighing up to 50 lbs.
About the Company
SkySys is a technology, engineering consulting and services company that provides Staffing, Managed, and Professional Services for clients globally ranging from 25 to 250,000+ employees. Founded in 2011, our aim is to leverage technology to help clients reach their goals. Our lean and agile organization provides an experienced management team to make sure that projects are delivered on time, budget, and with the right area of expertise.
We help North America based clients build teams Locally & Globally in over 100+ Countrie...
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