Job Specifications
Sonata Software Overview
Sonata is a global technology company specializing in platform-based digital transformation, supporting businesses to become connected, open, intelligent and scalable. Sonata's Platformation(tm) methodology brings together industry expertise, platform technology excellence, design innovation and strategic engagement models to deliver sustained value to customers. A trusted partner of world leaders in the retail, manufacturing, distribution, travel, services and software industries, Sonata's software portfolio includes the Brick & Click Retail Platform(c), Modern Distribution Platform(c), Rezopia Digital Travel Platform(c), Kartopia E-commerce Platform(c), Halosys enterprise development automation Platform(c), CTRM Commodity Trading and Risk Management Platform(c) and KODO - AI Powered Customer Experience (CX) Platform. Sonata's Platformation approach ensures services built on Microsoft Dynamics 365, Microsoft Azure, AWS, Cloud Engineering and Managed Services deliver on the Platformation promise. As world leaders in digital technologies including IoT, Artificial Intelligence, Machine Learning, Robotic Process Automation, Chatbots, Block Chain and Cyber Security, Sonata's people and systems are nurtured to deliver on our commitment to excellence in business technology solutions.
Role: ServiceNow Architect
Location: New York City, NY/ Jersey City/NJ(Onsite)
We are seeking a seasoned ServiceNow Architect to join our onsite technology team, supporting a leading Investment Banking client. The ideal candidate will have hands-on experience in developing and customizing ServiceNow modules to support CSM, ITSM, ITOM, CMDB, and custom workflows aligned with complex financial services environments.
You will work closely with global stakeholders to design and deliver scalable, secure, and high-performance solutions that automate operational workflows, support regulatory compliance, and improve service delivery in a highly regulated environment.
What you'll do in this role
Responsibilities
Lead the architectural design and implementation of ServiceNow modules including CSM, ITSM, ITOM, HRSD and others as required.
Act as the technical leader for all ServiceNow implementation and enhancement projects.
Design, develop, and maintain applications and workflows on the ServiceNow platform
Define and maintain architectural standards, best practices, and governance for ServiceNow platform usage.
Translate business requirements into technical design using platform best practices.
Lead a team of developers and admins to deliver robust, scalable, and secure solutions.
Manage and review development activities, ensuring code quality and performance standards.
Oversee upgrade planning and execution to ensure platform stability and feature adoption.
Prepare and maintain technical documentation, architecture diagrams, and solution design documents.
Implement modules including CSM,ITSM, Service Catalog, CMDB, Incident/Change/Problem, and Knowledge Management.
Guide development on Flow Designer, Business Rules, Script Includes, Client Scripts, and UI Policies.
Oversee and ensure high-performance support for deployed microservices, including AI/ML, foundational, and integration services.
Integrate ServiceNow with external systems using IntegrationHub and custom APIs.
Track technical deliverables, maintain sprint velocity, and manage development sprints.
Coordinate with ServiceNow Architects and Product Owners to align on roadmap and platform strategy.
Troubleshoot platform issues and lead root cause analysis for major incidents.
Ensure security configurations and data integrity across the platform.
Participate in ServiceNow platform upgrades and patching, ensuring compatibility and functionality
Optimize performance, implement security controls, and ensure platform compliance with banking standards
Provide production support, bug fixes, and continuous enhancements
Follow Agile methodology and deliver high-quality code with proper documentation
Your skills and experience
12+years of IT experience, with 6+ years of hands-on ServiceNow development
Proven experience delivering ServiceNow solutions across CSM, ITSM and at least one of: ITOM, HRSD.
Solid understanding of JavaScript, GlideRecord, and Scripted APIs in ServiceNow.
Familiar with Agile/DevOps methodologies and managing ServiceNow in sprint-based delivery.
Experience with integrations using REST/SOAP, IntegrationHub, and MID Servers.
Knowledge of CMDB, Discovery, Service Mapping, and platform governance practices.
Excellent communication, stakeholder engagement, and leadership abilities.
Development and configuration of Workflows, UI Pages (Jelly and Glide scripts), UI Macros, Business Scripts, Client Scripts, UI Scripts, UI Actions, Ajax Scripts, UI Policies, Script Includes and Security Rules.
Good understanding of Investment Banking operations, support workflows, and regulatory environments
Experience with Performance Analytics, Reporting, and Se