Job Specifications
Who We Are
Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision--Right Talent. Right Time. Right Place. Right Price.
Net 2 Source Inc. is an award-winning total workforce solutions company recognized by Staffing Industry Analysts for our accelerated growth of 300% in the last 3 years with over 5500+ employees globally, with over 30+ locations in the US and global operations in 32 countries. We believe in providing staffing solutions to address the current talent gap - Right Talent - Right Time - Right Place - Right Price and acting as a Career Coach to our consultants.
Job Title: IT Service Manager (ITSM)
Location: Beachwood, OH 44122 - Onsite
Type: Contract
Years of Experience:
10-15 years of IT Service Management (ITSM) and relevant technical experience who can lead delivery operations and the customer team
Top Skills Required:
1. Experience supporting Apple Macs and Windows Operating Systems and Applications
2. Experience with Intune, Autopilot, and Mobile Device Management preferred.
3. General knowledge of networking and wi-fi troubleshooting
4. Proven experience in developing and implementing IT service desk strategies.
5. Strong technical knowledge of IT service desk technologies, including ITIL frameworks and the ServiceNow ITSM ticketing system.
Job Description/ Responsibilities:
* Manage the service desk, computer operator, and executive IT support functions, including both full-time and contractor resources, ensuring that they provide excellent customer service and technical solutions.
* Manage an endpoint services function responsible for endpoint computer imaging, patching, application packaging, and user profile management.
* Develop and maintain service level agreements (SLAs) with internal stakeholders and external vendors.
* Collaborate with other IT leaders to ensure that IT services are aligned with the needs of the business.
* Communicate across all levels of the business for incidents, outages, and priority events which will or may impact production.
* Strive to maximize adoption of all available technologies across the workforce, driving productivity and efficiencies.
* Implement routine and high-quality employee training to maximize available technologies.
* Identify and implement process improvements to streamline service desk operations.
* Ensure that all IT service desk policies and procedures are documented and up to date.
* Maintain a high level of technical knowledge and stay up to date on emerging trends in the IT industry.
* Ensure the teams are responding to tickets in a timely manner and within SLA.
* Identify top areas for improvements and drive self-service/automation and continual improvement.
* Confirm and measure that we are providing outstanding support to our executive staff.
* Ensure that conference rooms at corporate are running smoothly and find tools that help drive proactive alerts if a conference room is off-line.
* Work with leadership on maturing the over IT support function to provide 24/7 -follow-the-sun support globally.
* Work with external partners to deliver managed services and meet company support needs.
Candidate Summary (must have/demonstrate the ability to):
* A thoughtful leader with a collaborative leadership style, can-do attitude, and innovative mindset
* Excellent interpersonal and communication skills with the ability to interact and build trust across all levels including C-level executives of the organization
* Outstanding customer service skills and proactively communicates with customers to ensure all issues are resolved.
* Proven analytical and problem-solving abilities
* Strong leadership and change management skills
* Strong attention to detail and accuracy
* Strong communication skills - verbal, listening, written & presentation
* Strong leadership skills and the ability to manage and motivate a team.
* Ability to manage multiple priorities and work in a fast-paced environment.
Why work with us - At Net2Source, we believe everyone has an opportunity to lead. We see the importance of your perspective and your ability to create value. We want you to fit in--with an inclusive culture, focus on work-life fit and well-being, and a supportive, connected environment; but we also want you to stand out--with opportunities to have a strategic impact, innovate, and take necessary steps to make your mark. We help clients with new skilling, talent strategy, leadership development, employee experience, transformational change management and beyond.
Equal Employment Opportunity Statement:
Net2Source is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gende
About the Company
Net2Source (N2S) is a global workforce solutions company recognized by SIA as the largest and fastest-growing Total Talent Solutions provider with a presence in 32 countries. and in-house Glo-Cal (global and local) teams to support our clients.
We carve out custom talent solutions, keeping People, Process, and Technology as the pillars of making the process simple, robust, and efficient. With over 3,500+ contractors working worldwide, we specialize in Contingent Staffing, RPO, Direct Sourcing, Payroll Solutions (EOR/AOR), ...
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