Job Specifications
Le contenu du poste est libelle en anglais car il necessite de nombreuses interactions avec nos filiales a l'international, l'anglais etant la langue de travail.
This job offer is accessible to all, regardless of gender.
Job title: Digital Consumer Experience Research Lead
Location: Lyon
About the Job
The Consumer Experience Group at Sanofi is seeking a proactive and insightful Design Research Lead to join our team. This role is instrumental in shaping the user experience by understanding user behaviors, needs, and motivations through various research methodologies. The ideal candidate will play a key role in informing design and product strategies to enhance user satisfaction and engagement.
At Sanofi, we are committed to delivering next-generation healthcare that meets the evolving needs of patients and customers. By harnessing stakeholder insights and leveraging cutting-edge technology like AI responsibly, we strive to explore problems deeper and solve sooner than ever before. Join our Consumer Experience group as a Research Lead, and you can help make this vision a reality.
As a Research Lead for digital products and tools within the Consumer Experience Group at Sanofi, you will play a crucial role in ensuring our solutions are user-centered, innovative, and highly adoptable. Your expertise in foundational and user-focused research will be essential for developing successful products that truly meet the needs and preferences of our users. By leading comprehensive research initiatives, you will gather valuable insights into user behaviors, motivations, and pain points, guiding the design and development process to create intuitive and effective digital solutions.
Join us at Sanofi and be a part of our mission to deliver cutting-edge healthcare solutions that make a real difference in the lives of patients and customers. Together, we can leverage data insights and AI to push the boundaries of what's possible in healthcare.
About Sanofi:
We're an R&D-driven, AI-powered biopharma company committed to improving people's lives and delivering compelling growth. Our deep understanding of the immune system - and innovative pipeline - enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people's lives.
Main responsibilities:
Conducting research
Foundational Research: Conduct foundational research to understand the broader context of user behaviors, needs, and motivations
Data Collection: Utilize methods such as surveys, interviews, usability testing, and field observations to gather qualitative and quantitative user experience data
Participant Recruitment: Identify and recruit appropriate participants for research studies, ensuring a diverse and representative sample
Analyzing Data:
Data Analysis: Identify patterns, trends, and insights from research data
Synthesis: Combine findings from multiple sources into comprehensive reports and presentations to support design decisions
Developing User Personas and Journey Maps:
User Personas: Create detailed personas to represent different user types based on research findings
Journey Maps: Develop journey maps to illustrate the user experience and identify key touchpoints and pain points
Usecases/User Scenarios to understand how will the product be used and by who
Supporting Ideation and Prototyping:
Facilitative Brainstorming and concensus building: Contribute research insights during ideation sessions Testing and Validation
Collaboration:
Cross-functional Work: Collaborate with senior researchers, designers, product managers, and engineers to integrate research findings into product strategies and designs
Stakeholder Engagement: Ensure effective communication and collaboration with all stakeholders throughout the research process
Presenting Findings:
Reporting & Communication: Present findings to stakeholders,to facilitate evidence-based decision-making via clear and actionable research reports and presentations
Compelling visual storytelling skills
Learning and Tools:
Continuous Learning: Stay updated on the latest user research techniques and tools
Skill Enhancement: Apply new knowledge and tools to enhance research quality and effectiveness
About you
Visual Communication: Create compelling research artifacts such as journey maps, personas, and user stories using tools like Adobe, FigJam, or similar
Technical Proficiency: Proficiency in using various research and design tools to create and present research findings effectively: Dovetail, Usertesting, et. Al
Analytical Skills: Strong ability to analyze and synthesize complex data into actionable insights
Communication: Excellent verbal and written communication skills for presenting research findings and collaborating with stakeholders
Problem-solving: Ability to think critically and solve problems based on research insights
Key Qualifications
Experience: Seasoned at conducting research directl
About the Company
We are Sanofi, an innovative global healthcare company. We chase the miracles of science to improve people’s lives.
Our team, across some 100 countries, is dedicated to transforming the practice of medicine by working to turn the impossible into the possible. We provide potentially life-changing treatment options and life-saving vaccine protection to millions of people globally, while putting sustainability and social responsibility at the center of our ambitions.
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