Skills

Communication Go Jira Problem-solving Sales Team Spirit Recruitment

Job Specifications

Our mission is to help personalised travel agencies take off in the digital age.

Launched in 2019 by former travel & SaaS professionals, Ezus is positioned as a pioneering TravelTech player, reinventing the way travel professionals organise their sales through a web application.

For travel agencies selling tailor-made trips, Ezus is the software that simplifies and automates travel planning, budgeting, document and supplier management.

Today, Ezus equips over 400 Agencies in 35 countries to get their business and brand off the ground thanks to its responsiveness and impressive, modern bespoke travel documents.

Our ambition is to become the best solution for producing, selling and managing leisure and incentive travel anywhere in the world.

Do you enjoy problem-solving and working at the intersection of operations, technology, and customer experience? If so, this internship is for you!

Your Mission

Role

As a key player in our team, you'll contribute to automating and optimizing document workflows for our clients. Your role will include:

Automating document generation using our internal tools.

Designing & maintaining pre-built templates for our template gallery.

Ensuring top-tier quality control to guarantee data and document accuracy.

Providing real-time technical support via chat, guiding clients with clarity and efficiency.

Documenting & escalating feedback to help improve our internal tools and processes.

Following up on client requests to ensure a seamless experience.

Expanding your impact by taking on additional responsibilities based on your skills and interests.

Your Skills & Profile

We're looking for a proactive problem-solver. If you love learning and helping clients, you'll thrive in this role!

Presentation & Design: Comfortable with PowerPoint or Google Slides.

Communication: Clear, concise, and engaging--both written and verbal.

Languages: Fluent English and French are required. Bonus points for additional languages!

Problem-Solving: Pragmatic, resourceful, and able to prioritize effectively.

Tools & Support: Experience with ticketing systems (Jira, Intercom) is a plus.

Further information

What makes this position at Ezus special.

1000EUR/month salary
Swile restaurant card (13EUR/day)
50% participation in the cost of public transport
Possibility of transforming the internship into a permanent contract at the end (CDI)
Coffee, tea and fruit available daily
Weekly/monthly team afterworks
Office in the heart of Poissonniere (10e Paris)
A key opportunity to join a fast-growing startup in TravelTech.
A passionate and collaborative work environment with a real team spirit.

Recruitment process

30-minute online interview with Nadjib or Pierre (TAM)
45-minute interview with a CSM, practical case study.
60-minute final interview with the Head of Ops and with others members of the Ops team.

To apply

No need to go all Baudelaire in your Cover Letter: a sincere and direct email (or Linkedin link) will be more appreciated.

About the Company

At Ezus, our mission is to help travel agents, DMCs & tour operators sell more efficiently by allowing them to quickly build custom programs. Know more