Job Specifications
Artificial Intelligence. Actual Impact.
At Docebo, AI isn't just a buzzword -- it's how we help teams move faster, perform better, and focus on the work that actually matters. Our learning platform is built with smart, time-saving tools that personalize training, cut the busywork, and make learning feel like less of a chore (and more of a superpower).
We're building the future of learning, and we're doing it with a team that loves to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people -- not just in theory -- you're in the right place.
Still thinking it over? At Docebo, values aren't just posters on the wall -- they show up in how we work every day. We lead with what we call the Docebo Heart: we trust each other, assume positive intent, and make space for the differences that make our team stronger.
So... what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn.
About This Opportunity:
The Manager of Enterprise Account Management at Docebo is responsible for driving the growth of existing customer accounts by leading a team of 5-8 enterprise account managers. This role focuses on increasing revenue through upselling, cross-selling, and renewals while ensuring high levels of customer satisfaction and retention. The Manager will oversee hiring, coaching, and retaining top sales talent, and work under the strategic segment direction of the Director, Enterprise Account Management.
Responsibilities
Work closely with the Director, Enterprise Account Management to understand and implement overarching strategy
implement account strategies to drive revenue growth through upselling and cross-selling within the existing customer base
Lead and mentor a team of 5-8 enterprise account managers, ensuring the team meets revenue and retention targets
Hire, onboard, coach, develop, motivate, and retain top-performing sales professionals
Collaborate with Professional Services, Customer Success, and New Business to ensure alignment on account strategies and opportunities for expansion
Oversee the creation and execution of account plans that focus on increasing customer engagement, satisfaction, and value realization
Monitor and analyze account performance, providing regular updates and insights to senior leadership
Ensure a high level of forecast accuracy by driving a culture of consistent reporting and results tracking
Manage multiple responsibilities including sales management, strategy development, and lead generation
Drive cross-functional collaboration to align internal resources for account success, ensuring the delivery of value-added services to customers
Act as an escalation point for critical customer issues, working to resolve concerns in a timely and effective manner
Ensure effective communication and knowledge sharing within the team and across global offices
Monitor sales metrics and performance to ensure team success
Requirements:
10+ years of technology enterprise sales experience, including 2+ years of management experience, preferably in a SaaS or software company
Experience in B2B software sales
Proven experience in Human Resources and Learning Technologies
Proven track record of growing a customer base and consistently exceeding revenue targets
Excellent oral and written English communication skills
Strong use of insights and data-driven decision making to inform the sales process
Ability and willingness to travel both nationally up to 40%
Benefits & Perks
Generous Vacation Policy, plus extra floating holidays to use for religious or cultural events that matter to you
Employee Share Purchase Plan
Career progression/internal mobility opportunities
Four employee resource groups to get involved with (the Docebo Women's Alliance, PRIDE, BIDOC, and Green Ambassadors)
WeWork partnership and "Work from Anywhere" program
Hybrid Office Model
We believe when people are together, they develop deeper relationships and accelerate innovation. Because of this, all Docebo employees worldwide are "hybrid." We encourage in-person collaboration while supporting work-from-home when employees need dedicated focus time, allowing Docebians to do their best every day. Each team leader is able to decide how often their teams come into the office, considering the needs of the team and the employee's needs. Our Talent Acquisition team will let you know about the role you are applying for and the hybrid details during the first interview.
About Docebo
Here at Docebo, we power learning experiences for over 3000 customers around the world with our easy-to-use, AI-powered Suite designed to close the enterprise learning loop. We have successfully achieved 2 IPOs (TSX: DCBO & NASDAQ: DCBO), been recognized as a Top SaaS e-learning Solution, and are growing exponentially in the process.
Docebo is a global company with offices in North America, EMEA, APAC and more. Our people believe in six core values, simply defined
About the Company
Docebo is the world's most powerful learning platform, built for the business of learning. Docebo helps organizations around the world deliver scalable, personalized learning to customers, partners, and employees, driving productivity, engagement, revenue, and growth.
The Docebo platform is stable and intuitive, with innovative technology for content generation, automation, and analytics, along with the industry's most advanced AI capabilities. This enables businesses to create and manage content, effectively train diverse ...
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