Job Specifications
At Acquisition.com, we don't just hire for open roles--we hire for impact. If you're exceptional at what you do and align with our core values: competitive greatness, sincere candor, and unimpeachable character, we want to know you.
Role
As the Head of Relationship Management, you will design the strategy, identify the systems, hire the team, and build the Relationship Management function that defines how our Advisory Practice clients experience lasting success with Acquisition.com. You will guide the client journey end-to-end, from onboarding through renewals and expansions, ensuring every touchpoint builds trust, delivers measurable value, and supports Acquisition.com's growth.
We are looking for a builder-leader: someone who can roll up their sleeves to engage directly with clients, then scale a high-performing team, design systems, and create playbooks that make Relationship Management a core growth engine. This director-level role is highly cross-functional, partnering with Sales, Support, Advisory Practice Operations, Events, Media, and Marketing to ensure seamless handoffs, shared insights, and a client experience that becomes a competitive advantage.
Responsibilities
Reporting to the Senior Director of Fulfillment Operations, you will define and execute a relationship management strategy that maximizes renewals and expansions. In this role, you will:
Build a scalable team: Hire, train, and coach a team that scales to match or exceed Sales in impact.
Drive revenue outcomes: Own renewals, expansions, and account growth by designing proactive engagement processes, cadences, and touchpoints that turn the client journey into a growth engine.
Optimize the client journey: Create intentional pre- and post-event communications, segmentation strategies, and engagement playbooks (calls, intakes, dinners, decks) to reinforce value and reduce churn.
Engage directly with clients: Roll up your sleeves early to drive bookings, build relationships, and model excellence before scaling execution across the team.
Build systems and playbooks: Architect CRM workflows, dashboards, SOPs, and reporting that provide visibility into client health, pipeline, and renewal risk.
Collaborate across teams: Work with Sales, Events, Marketing, and Advisory teams to ensure seamless onboarding, handoffs, and communication while channeling client insights back into strategy and delivery.
Measure and improve performance: Own KPIs for renewals, expansions, bookings, churn, NPS, and CSAT, and continuously refine systems, processes, and coaching to raise performance.
Requirements
7+ years in relationship management, account management, or sales, including 3+ years in a Director or VP-level leadership role within a high-growth environment
Proven track record of driving renewals, expansions, and retention while maintaining and growing a book of business
Strong commercial acumen with the ability to sell, retain, and expand accounts, not just service them
Experience building and scaling client-facing teams and implementing CRM systems such as HubSpot, Salesforce, or Gainsight
Demonstrated ability to design and operationalize playbooks and processes that deliver predictable revenue outcomes
High EQ and executive presence with the ability to lead, coach, and influence across teams and at the client executive level
Alignment with Acquisition.com values: unimpeachable character, sincere candor, and competitive greatness
Results
You will be measured on your ability to:
Achieve >80+% renewal rate across Advisory Practice client cohorts
Deliver >90% CSAT and >70% NPS consistently across events and client touchpoints
Establish a
About the Company
Most entrepreneurs lack the WHO, the WHAT, and the HOW to SCALE. At Acquisition.com, we partner with companies looking to grow to $100M and beyond. We help recruit the "who", work with our partners on the "what", and show them the "how". Once an entrepreneur has all three, their business scales. WHO Recruit talent with a winning track record to achieve new levels of growth. WHAT Lay out the big initiatives that will grow the company's value the most, and ruthlessly eliminate everything else. HOW Help partners install our ste...
Know more