Job Specifications
Here's a comprehensive **Job Description** for a **Business Analyst with Digital Experience**, designed to attract candidates who bridge business strategy with digital innovation:
### **Job Title:** Business Analyst (Digital Transformation)
**Department:** Technology / Digital Innovation / Product
**Location:** Sunnyvale ,CA
**Client :Infosys /Apple
### **Role Summary**
As a Business Analyst (Digital), you'll act as the critical link between business stakeholders, development teams, and end-users. You'll translate strategic goals into actionable digital solutions, ensuring technology investments align with business outcomes. Your expertise in digital tools, process automation, and user-centric design will accelerate our digital transformation journey.
### **Key Responsibilities**
1. **Digital Strategy & Alignment**
- Collaborate with leadership to define digital roadmaps aligned with business objectives (e.g., AI adoption, cloud migration, omnichannel experiences).
- Identify opportunities to digitize manual processes (e.g., RPA, low-code platforms) and quantify ROI.
2. **Requirements Elicitation & Documentation**
- Gather and refine requirements for digital products (web/mobile apps, SaaS tools, APIs) through stakeholder interviews, workshops, and user research.
- Create detailed specifications (user stories, wireframes, process flows) using tools like Jira, Miro, or Figma.
3. **Process Optimization & Automation**
- Analyze current workflows (e.g., customer onboarding, supply chain) and redesign them using digital technologies (e.g., workflow automation, chatbots).
- Partner with DevOps teams to implement and test automated solutions.
4. **Stakeholder Collaboration**
- Facilitate cross-functional sessions with product, engineering, UX, and marketing teams to prioritize features and resolve blockers.
- Communicate progress, risks, and trade-offs to non-technical stakeholders.
5. **Data-Driven Decision Making**
- Use analytics tools (Tableau, Power BI) to track KPIs (e.g., conversion rates, system performance) and measure digital project success.
- Synthesize data insights to recommend iterative improvements.
6. **Agile & DevOps Support**
- Serve as the "voice of the business" in Agile ceremonies (sprint planning, retrospectives).
- Validate sprint deliverables and ensure alignment with user needs.
### **Required Skills & Experience**
#### **Technical Proficiency**
- **Digital Tools:** Hands-on experience with CRM (Salesforce, HubSpot), CMS (WordPress, Shopify), e-commerce platforms, or low-code tools (OutSystems, Bubble).
- **Analytics:** Proficient in SQL, Excel, and data visualization (Tableau, Power BI).
- **UX Fundamentals:** Ability to create wireframes/prototypes (Figma, Sketch) and conduct usability testing.
- **Automation:** Familiarity with RPA (UiPath, Automation Anywhere) or workflow engines.
#### **Business Acumen**
- Proven track record of driving digital projects in [relevant industry, e.g., retail, fintech].
- Strong understanding of business processes (sales, marketing, operations).
#### **Soft Skills**
- Exceptional communication (written/verbal) and storytelling to simplify complex ideas.
- Problem-solving mindset with a bias for action.
- Stakeholder management and negotiation skills.
### **Qualifications**
- **Education:** Bachelor's degree in Business Administration, Computer Science, or related field.
- **Experience:** 8+ years as a Business Analyst with a focus on digital transformations.
- **Certifications (Preferred):** CBAP, PMI-PBA, SAFe Agilist, or domain-specific (e.g., Salesforce Administrator).
About the Company
Founded and incorporated in 2012 , Info Way Solutions is an IT services and consulting company headquartered in Fremont , CA. In addition we have offices in Los angles , Canada , Singapore and India . Info way has been listed as Inc 5000 magazine fastest growing company in America for 2 years in a row . We are a certified Minority Business Enterprise (MBE).
Info Way Solutions is dedicated to providing you quality professionals with well-matched skills to your unique hiring requirements and workplace environment. We collabo...
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