netPolarity, Inc. (Saicon Consultants, Inc.)

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netPolarity, Inc. (Saicon Consultants, Inc.)
Business Analyst - RMA

Business Analyst - RMA

Hybrid

Austin, United states

Junior

Freelance

24-09-2025

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Skills

Communication Data Analysis Salesforce SAP Training power bi

Job Specifications

Job Title: Business Analyst (Non-IT)

Location: Austin, TX (hybrid 2x per week)

Duration: 12-month contract on W2

Job Description:

We are looking for a highly analytical and collaborative Business Process Analyst to support and enhance our Return Materials Authorization (RMA) processes within a fast-paced semiconductor manufacturing environment. This role bridges the gap between the RMA operations team, customer support, and IT, ensuring seamless integration and optimization of SAP and Salesforce platforms to support reverse logistics, warranty returns, and customer satisfaction.

Key Responsibilities:

* Analyze and document RMA workflows specific to semiconductor product returns

* Collaborate with cross-functional teams including Quality, Customer Operations, Logistics, and IT to improve RMA processes

* Act as the functional SME for RMA-related processes in SAP, Salesforce, and other internal systems

* Translate business needs into functional and technical requirements for system enhancements and integrations

* Execute configuration, testing, and deployment of SAP, Salesforce, and other internal system updates related to RMA

* Provide training and documentation to end-users and stakeholders on RMA tools and processes

Education & Experience:

* Bachelor's degree in Engineering, Business, Supply Chain, or Information Systems

* 3-5 years of experience in business process analysis or operations support, preferably in the semiconductor or electronics industry

* Experience with Supply Chain, preferably RMA, reverse logistics, and warranty management

Required Qualifications:

* Strong working knowledge of SAP and Salesforce

* Excellent analytical, communication, and stakeholder engagement skills

* Proficiency in process mapping tools (e.g., Visio, Lucidchart) and data analysis (Excel, Power BI, etc.)

* Proficiency in Word, Excel, Power Point

* Experience working with global teams and multi-site operations

About the Company

netPolarity, a subsidiary of Saicon, is a certified Woman and Minority-Owned Business Enterprise, a leading full-service workforce solutions provider delivering contingent workforce staffing, payrolling, temp-to-hire and direct-hire services to Fortune 500 companies nationwide. We are distinctly VMS and MSP-centric, specializing in high-volume engagements. Our supply chain approach to the recruiting process combined with our training-driven scaling capabilities make us a supplier of choice to key clients in a diverse range... Know more