Job Specifications
Are you passionate about using technology to make a real difference? At Make-A-Wish UK, we're on a mission to grant life-changing wishes to children with critical illnesses and we need a skilled Salesforce DevOps Engineer to help us do it better, faster, and smarter. If you're ready to bring your technical expertise to a purpose-driven organisation, we'd love to hear from you.
Location: Candidates need to be comfortable travelling to Make-A-Wish office at least once per month at their own expense.
Closing Date: 8th October 2025
Core Purpose
As our Salesforce DevOps Engineer, you'll play a pivotal role in enhancing and supporting our digital platforms, with a primary focus on Salesforce. You'll work across strategic projects and agile sprints to resolve issues, implement improvements, and shape the future of our Salesforce ecosystem.
You'll collaborate with teams across Wishgranting, Referrals, Finance, Income, and Brand to streamline processes and drive efficiencies. Beyond Salesforce, you'll contribute to other platforms including our Volunteer Management System (Assemble), website CMS, and API-led integrations. You'll also have opportunities to engage in innovation initiatives such as Microsoft-led hackathons and partner-driven projects.
Key Responsibilities
Salesforce Management: Administer and maintain the Salesforce platform, ensuring optimal performance, security, and configuration.
Continuous Improvement: Identify and resolve platform issues, recommend enhancements, and stay current with Salesforce developments.
User Support & Training: Onboard and train users, develop internal champions, and provide second/third-line support.
Agile Delivery: Participate in SCRUM ceremonies, deliver user stories, and collaborate on technical solutions.
Cross-Platform Integration: Support integrations with Assemble, web/mobile apps, and APIs; assist with service desk and website coverage.
Innovation & Strategy: Contribute to hackathons and explore new technologies to enhance digital capabilities.
Data Governance: Ensure data quality, compliance, and support effective reporting and dashboarding.
Essential Criteria
Degree in STEM or equivalent experience
Salesforce certification or proven hands-on experience
2+ years in Salesforce Admin or Engineering roles (preferably in non-profit)
Experience with Experience Cloud and Non-Profit Success Pack
Familiarity with JIRA, Bitbucket, and AGILE frameworks
Knowledge of change management tools such as 'Visual Studio Code' and Apex/LWC Components would be beneficial
Strong understanding of GDPR and regulated environments
Excellent communication, organisation, and stakeholder engagement skills
Ability to work independently and collaboratively in a hybrid, agile environment
To apply for this role
To apply for this role you must submit both your CV and Cover Letter through our website here ensuring all questions are answered in full. Please note you can only log in once to our portal and cannot log back in if your application is half complete. Therefore please have your CV and letter to hand when you are applying.
Interviews
First stage - w/c 13th October (virtually)
Second stage - 22nd October (in-person)
If you have any queries, please contact jobs@makeawish.org.uk
About the Company
When illness robs childhood, we fight back with wonder, turning tears into cheers. Wishes have the power to rescue the magic of childhood and provide an invaluable lifeline to escape the relentless challenges and gruelling reality of a life defined by their illness. The one wish we can't guarantee is more time, but only with your support, can we ensure their life isn't defined by illness. Donate now and help grant a wish: https://bit.ly/3HoYjpF
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