Job Specifications
Help us use technology to make a big green dent in the universe!
Kraken powers some of the most innovative global developments in energy.
We're a technology company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone.
It's a really exciting time in energy. Help us make a real impact on shaping a better, more sustainable future.
We are very excited to be building a small and efficient TechOps team at Kraken. We are looking for an ambitious, knowledgeable, and experienced TechOps Generalist to join our team, to grow with the rest of the company, and ensure we are doing so in a secure and safe way.
You will be a key partner in defining what TechOps is at Kraken. We will be shaping this team to provide a world class support service to our employees, building our way out of problems with engineering firepower and undertaking transformational organisational change.
What is TechOps?
A more modern, more lean version of a traditional enterprise IT team. We cover everything from what most people would call "1st line support" all the way up to high-level strategic planning, and everything in between.
We tackle big problems and the breadth of work is huge. Dealing with ambiguity is a key part of working in TechOps, and every day will be a new and exciting one, working on varying challenges across the company.
We have a cloud-first approach to everything we do. This allows us to scale quickly and focus on things where we can add the most value. No on-prem AD here!
Roles that you might currently be in:
Desktop support analyst, 1st line support, 2nd line support, Systems engineer, DevOps, Tech support, Technical support, Technical support analyst, IT support, IT desktop support, Systems Administrator, Network Administrator, Workplace technology, Solutions specialist, Solutions administrator, Systems manager, Support manager.
What you'll do
Provide delightful day-to-day technical support to all areas of the business, to ensure our incredible employees are able to do their job as efficiently as possible. Their problems are our problems
Troubleshoot and fix a wide range of technical issues, from laptop faults and network issues, to account provisioning failures and SSO problems
Collaborate closely with our Security team to ensure we strike the right balance between security, productivity and user experience
Continually find opportunities to automate our processes and improve the user experience
Empower our people to help themselves by designing and building self-service solutions
Monitor and maintain all the tech in our offices around the world - networks, meeting rooms, printers, digital signage, CCTV, door access control
Managing supplier relationships and the procurement process for SaaS and hardware
Lead and manage complex technical projects with multiple stakeholders from around the business.
Examples of some TechOps projects include...
Rollout of, and migration to, a new identity provider
macOS and Windows MDM migration
Rollout of a new device trust and posture compliance solution
The replacement of insecure factors like SMS with phishing-resistant factors
Office fit-outs, including tech like network, AV, access control etc
SaaS migrations for acquisitions e.g. Microsoft 365 to Google Workspace
What you'll need
Experience leading on a range of technical projects across various technologies and platforms
Experience with scripting, using APIs and automating mundane, error-prone repetitive tasks
To be comfortable with a huge amount of ambiguity and spinning a lot of plates all at the same time
Experience working with multiple teams and managing multiple stakeholders
Experience supporting, managing and deploying applications to macOS, Windows, iOS and Android devices
Experience with Identity & Access Management systems like Okta or Microsoft Entra
Experience administering and troubleshooting Single Sign-On (SSO) technologies such as OAuth, OIDC and SAML
An understanding of identity provisioning technologies such as SCIM
Experience of designing and installing office networks - we use Cisco Meraki
A conscientious approach to everything you do and a passion for doing the right thing rather than the easy thing
Don't think you check off all of the above? We love hiring passionate people with a drive to learn so get in touch and let us know which areas you don't currently have confidence and/or experience with, we'd love to hear from you!
Why else you'll love it here
Great medical, dental, and vision insurance options including FSAs
Paid time off -- we know working hard means also being able to recharge as needed, we trust our employees to get the work done and take the time they need
401(k) plan with employer match
Parental leave. Biological, adoptive and foster
About the Company
Improve customer satisfaction, increase product innovation, generate new revenue streams, and make significant operational savings. All with the only proven end-to-end, AI-powered operating system for energy utilities. Now expanded to support water, and telco.
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