Skills

Dynamics Product vision Sales Customer Service CRM Training Organization Marketing Agile

Job Specifications

Dynamics 365 Certified Consultant, having worked as Product Owner
Focus on candidates with expertise in MS Dynamics CRM, specifically in areas such as Sales, Marketing, Customer Service, CDD Onboarding, and Case Management
The candidate should possess strong Product Owner (PO) with BIZ vision
Good experience in CRM within leading Banking organization
Define and communicate the product vision and stakeholder alignment.
Translate business goals into a clear vision and roadmap, continuously engage stakeholders and the development team, and make decisions to keep the product on track toward desired outcomes.
Prioritize and manage the product backlog. Ensure backlog items are clearly defined, ordered by value and risk, and ready for development.
Make trade-off decisions to maximize product value and adjust priorities based on feedback and changing business needs.
Good experience in CRM within leading Banking organization
Leading and/or participating in discovery analysis meetings with the client to understand current business processes that need to be incorporated into Dynamics CRM
Expert in writing User stories with elaborate definition of done
Conducting GAP analyses to determine difference between application and business processes
Providing a demonstration of software and solution to prospects or at customer events
Gathering system and software requirements and documentation of Product backlog/User stories
Creating documentation to define workflow and requirements
Identifying creative solutions for processes that aren't fully accomplished by standard Dynamics CRM processing
Working with the client to understand Legacy data components and identifying and documenting the appropriate location for such data in Dynamics CRM.
Designing, architecting and implementing integrations and migrations between Dynamics CRM and a variety of products
Developing end user training documentation
Training users in a hands-on methodology
Providing on-going support to end users, assisting with troubleshooting or additional training via email, phone or site visits
Maintaining and expanding client relationships through delivery of high-quality services
Provide expert advice on the CRM Dynamics supported features and Banking domain
Ability to work efficiently with offshore Agile team members
Ability to share knowledge and train lower-level staff
Ability to communicate effectively, both orally and in writing.
Desire to learn and grow
Should be flexible and adaptable to work under tight timelines
Hybrid: 4 days onsite in a week

About the Company

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