Job Specifications
About Bitwarden
Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California with team members located across the globe. Learn more at bitwarden.com.
Bitwarden truly cares and wants all Bitwarden users to have the best experience while accessing their sensitive information. The Solutions Engineering team works closely with the Integration Engineering and Sales teams to help users and all Bitwarden prospective customers meaningfully engage with Bitwarden products. The goal remains for all users to ultimately achieve their desired outcome and gain the knowledge and skills necessary for consideration of acquisition and production implementations. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, customer assessment and adoption.
Job Description
Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, provide solutions for technical issues, design systems proof-of-concepts, ensure customer satisfaction, and bridge the gap between confusion and confidence for prospects looking to adopt Bitwarden.
Responsibilities
Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
Conduct engaging implementation-specific demos and product technical Q&A
Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
Report product feedback and feature requests to Product and Engineering teams
Assist account executives with positioning new or upcoming product features to customers
Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
Work with the Sales Team to develop account strategies to build, mature and close pipeline
Track the competitive landscape; provide technical depositioning information to account executives and prospects
Provide assistance in responding to technical questions on requests for proposals, comments, and information
Advising customers on industry best practices for the full stack of Bitwarden
Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
Providing superb guidance and assistance for each business prospect or customer's implementation of Bitwarden, integration with the rest of their technology stack, and general security
Keep organized notes to champion's feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity
What You Bring To Bitwarden
Excellent English and grammar
Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
Project planning, including collaborative and individual time management
A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
A strong sense of empathy and the ability to advocate for others
A passion for helping enterprise prospects interested in Bitwarden and best security practices.
Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
Ability and desire to work remotely, with possible travel as needed
Familiarity With Several Of The Following Areas/technologies Is Preferred
Bitwarden
Linux, Windows, and macOS
Docker (Swarm Mode), Kubernetes, and Podman
NFS and CIFS
Bash and PowerShell
Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta
GCP, AWS, and Azure
Android and iOS
GitHub
NGINX
SQL
TCP/IP
DNS
HTTP
SMTP
SSO implementation and best practices (SAML and OpenID Connect)
Integrating SCIM solutions
TLS/SSL and PKI
RESTful services / API's
What To Expect In The Interview Process
Meeting with our Recruiting team
Interview with Senior Integration Engineering Manager
Interview with the team
Interview with Chief Customer Officer
A FEW REASONS TO WORK WITH US
Our user community loves us and
About the Company
Our mission is to elevate the role of PreSales in organizations worldwide. We aim to provide PreSales professionals with the resources, knowledge, network, and mentorship to develop long, impactful careers in PreSales.
Our vision is to create a global community of professionals who have a passion for PreSales. A place where individuals in a PreSales role, or anyone who aspires to be, will be supported in their professional development.
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