Job Specifications
Full-time, PS70,000 - PS70,000 per annum
Ref: 31385
Salary: PS70,000 - PS70,000 per annum
Hours: Full-time
Contracted Hours: 39
Contract Type: Permanent
Location: Chester House, Epsom Ave, Handforth, Cheadle, Greater Manchester, SK9 3RN
Description
Platform Manager - Salesforce Financial Services Cloud (FSC)
Band D
Hybrid Working - with some requirement to travel to the Insurance Support Office (location tbc) and Pets at Home Support Office in Handforth, Cheshire, as required
Attendance at other national meetings, as required
Up to PS70k plus Comprehensive Benefit package
Closing date - Friday 4th July
About Us
"We're all for pets, what we do matters for pet owners across the UK. This is more than a business, it's a responsibility. It's a promise and commitment we make each day to provide excellent care for each pet that comes through our door.
Pets at Home's vision, to create a better world for pets and the people that love them, is about to be realised further as we enhance our overall offering to pets and owners, through the introduction of our insurance product.
We are embarking on a mission to redefine the personal insurance experience through data-driven innovation and advanced technology, with a wrap-around customer experience that embodies our ethos and values.
About The Role
The Platform Manager will act as the techinal product owner for and overall system owner for the technology platforms specific for the insurance line of business (Salesforce FSC), playing a pivotal role in shaping the scope and requirements for that platform.
This role is responsible for driving the roadmap of insurance platforms development, definition of capabilities, ensuring clear articulation of business needs and translating them into actionable technical requirements.
Working closely with stakeholders across business, technology, and delivery teams, the Platform Manager will ensure that the technology direction aligns with the overall insurance proposition, leading the scope definition and prioritisation process, supporting technology discovery and planning phases, and ensuring that all functional and non-functional requirements are well-documented, ready, and aligned for successful delivery.
The role is not a digital product owner, but a technical product/platform manager for our new Insurance proposition and as such will need the blend of a strong technology/IT background and experience gained with ideally pet insurance or personal lines insurance. There is requirement for good working knowledge of Salesforce FSC for this role.
As Platform Manager, this role will see you operating, leading, and influencing:
Platform Ownership: Define and lead the platform roadmap for our pet insurance offering, ensuring alignment with business objectives, technology requirements and customer needs
Insurance (ideally Pet) Expertise: Leverage your deep knowledge of the pet/personal lines insurance market and Salesforce FSC to drive platform research, gather feedback and drive a roadmap of features that enable the overall pet insurance experience
Scope Definition & Requirement Readiness: Define and prioritise the scope of the pet insurance technology platform by gathering, refining and validating business and technical requirements. Ensure requirements are clearly documented and ready for delivery teams, supporting successful delivery planning and execution
Customer-Centric Design: Use insights and platform capabilities to design and refine platform features that meet the unique needs of pet owners
Requirements Gathering: Collaborate with stakeholders across the business, consumer, marketing and technology teams to gather and document business requirements, translating them into user stories and clear acceptance criteria
Agile Delivery: Support product delivery within an Agile environment, helping to prioritise the platform backlog, refining user stories and ensuring timely, high-quality feature releases
Continuous Improvement: Monitor platform performance and gather feedback to identify areas for iteration and improvement, ensuring continuous enhancement of the platform roadmap
Compliance & Industry Standards: Ensure that insurance platforms comply with industry regulations and address challenges specific to the pet insurance sector
Cross-Functional Collaboration: Work closely with engineering, product, UX marketing and other cross-functional teams to ensure seamless delivery and successful product launches
Support Discovery and Planning Phases: Drive early-stage discovery activities, supporting workshops, user journey mapping and backlog development. Collaborate with architects and delivery leads to align platform capabilities with broader business goals, technical architecture, and delivery timelines
About You - what we would like you to bring to our role
We are seeking an individual with good working knowledge of Salesforce Financial Services Cloud and this is a prerequisite for the role. Ideally you will hold a
About the Company
Since 1991, when we were a wholesaler with a team of just 15, we’ve been focused on getting better every day. By putting pets before profit, working as a team and taking pride in everything we do, we’ve grown into a 451 store network with more than 8,913 colleagues working in our Stores, Grooming Salons, Distribution Centres and Support Office.
We are the UK’s leading pet specialist, providing pet owners with all their product needs, as well as our Vets for Pets practices and Grooming salons. We support our colleagues to wo...
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