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INAUTALENT
Customer Support Intern - in Sydney, Australia

Customer Support Intern - in Sydney, Australia

Hybrid

Paris, France

Fresher

Internship

12-10-2025

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Skills

Communication Problem-solving

Job Specifications

About our Client:

Our client is an online marketplace for carefully curated pre-loved, vintage, and antique furniture and home decor in Australia
They redefine the furniture shopping experience through an elevated platform for buyers to discover and purchase one-of-a-kind pieces, while also offering sellers an attractive proposition to showcase and sell their items
They aim to create a space where passionate collectors, designers, and vintage enthusiasts could appreciate and buy unique pieces for their homes, all while promoting sustainability and reducing waste in the furniture space
NOTE: The client is looking for European students seeking a 6-month full-time internship in Australia as part of their university requirements

Responsibilities:

Assist the customer support team in responding to buyer and seller inquiries through email and chat
Help customers with questions about listings, orders, deliveries, and returns
Support the team in ensuring smooth communication between buyers, sellers, and partners
Keep track of customer requests and follow up to make sure issues are resolved.Help update internal records, FAQs, and support materials as needed
Share customer feedback and common questions with the team to help improve the overall experience
Participate in team meetings and learn about the day-to-day operations of a growing online marketplace

More Info:

Duration: 6 months
Type: Full-time internship
Start date: early January 2026 (flexible)
Work arrangement: Hybrid (3 days in-office and 2 days WFH)
A monthly allowance will be provided to support expenses

Requirements

About You:

Currently pursuing or recently completed a Bachelor's or Master's degree in Business or a related field
Strong communication and problem-solving skills, with a friendly and professional attitude
Comfortable using computers and learning new tools or systems
Organised, reliable, and able to multitask and manage time effectively
A team player who enjoys helping others and contributing to a positive customer experience
Enthusiastic, flexible, and eager to learn in a fast-paced startup environment
Interested in design, vintage furniture, or sustainability

About the Company

INAUTALENT is the result of a strategic collaboration between two independent consulting firms, each an expert in their field: Australiance and AUVALIE INNOVATION. Together, our ambition is to support startups and innovative SMEs with international aspirations in their growth by providing them with talent recruitment solutions, both local and international, as well as advice and support in their international expansion. Know more