Job Specifications
Permanent Full Time
The Configuration Management Technical Specialist will be a part of a highly motivated, team-oriented Configuration Management team with the key role of enabling the day-to-day activities for the Enterprise Configuration Management process. Objectives include governing/maintaining the Configuration Management Database (CMDB), aid in delivering a Configuration Management process, establishing relationships with Configuration Item (CI) owners/delegates to enforce the process and operating the ITOM discovery tool.
What You Will Do
Support leadership in the implementation of the CMDB and continual process improvement.
Ensure the Configuration Management process is understood and adhered to
Educate stakeholders and promote the adoption of Service Configuration Management practices across Canada Life, supporting improved data quality, operational efficiency, and alignment with enterprise service management standards.
Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
Resolve CI duplicates within the CMDB and develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy, perform CMDB audits to ensure data completeness and quality, enable process adherence through reporting and dashboards.
Operate ITOM discovery which may includes but not limited to:
Maintain Schedule scans
Review IRE rules
Troubleshoot Discovery issues
Creation/maintenance of discovery patterns/pattern extensions
Liaise with other domains on credential maintenance
Create and maintain Service Mappings
Work with Discovery administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs.
What you will bring:
Bachelor's degree in computer science, Computer Engineering, or equivalent experience
Configuration Management experience
Knowledge in basic server, network administration and other infrastructure domains
Configuration Management experience
Experience with ServiceNow CMDB and ITOM
Experience in data analysis and management utilizing advanced Excel techniques
Ability to interact effectively with geographically and culturally diverse teams
Understanding of Service Management processes
Solid understanding of reporting
Strong analytical, problem-solving skills and a natural ability to solve complex issues. High attention to detail and strong ability to learn new technologies.
Passion for the possibilities of technology and for staying abreast of advances in technology and industry best practices
Working knowledge of CSDM
ITIL Foundations Certified
Collaborate with Data Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements.
Familiarity with Agile, and SCRUM methodologies
Experience in a large IT organization with excellent interpersonal, communication, collaboration and documentation skills
Create and maintain Service Mappings
Creation/maintenance of discovery patterns/pattern extensions
The base salary for this position is between $52,800.00 - $97,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today!
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organiz
About the Company
At Canada Life, we're focused on improving the financial, physical and mental well-being of Canadians. Whether handling policy claims, help growing and protecting clients' retirement and investment savings, providing workplace mental health support for all employers or helping build stronger communities by investing in community projects, we are committed to putting the customer first in all that we do. That trust is built on the dedication, skill and energy of our employees and advisors and their commitment to our customers...
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