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Sailun Tire Americas
Information Technology Support Specialist

Information Technology Support Specialist

Hybrid

Vaughan, Canada

Junior

Full Time

15-10-2025

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Skills

Communication Monitoring Customer Service Training Organization Azure E-commerce Active Directory

Job Specifications

Sailun Tire Americas - IT Support Specialist

Position Reporting To - Manager, Infrastructure

Summary/Objective

Reporting to the Manager of Infrastructure, the IT Support Specialist will be responsible for receiving and assessing end user IT issues; performs appropriate trouble shooting activities for application, system and network environments. Will help to maintain and monitor corporate IT services including networks, servers, phones and endpoints. Will help to implement and maintain Network / System monitoring solutions. Responding to and managing requests to include user assistance, desk side support, customer E-Comm application support, and other various IT projects.

Essential Functions

Monitor and Administer on-premise and remote users/IT infrastructure
Configure and setup of user account/hardware/software
Perform User Training workshops
Manage E-Commerce customer setup requests
Managing/solving tickets in the Helpdesk system
Work on projects assigned
Any other duties as required

Travel

Minor local travel with occasional US travel

Skills and Qualifications

Customer Service oriented. Must be available to work evenings/weekends when required. Must be able to work effectively in a team-based collaborative environment. Demonstrates ownership of assigned responsibilities with a positive self-starter attitude. Excellent communication skills, both written and verbal. Able to work independently with minimal direction.

Required Education and Experience

2+ years' experience in an IT role, preferably in a medium sized organization with multiple locations

Post-Secondary Degree or Diploma in Information Technology

Comp TIA A+, Network+, Security+ Certification preferred

Experienced using Active Directory/Entra ID, Azure, Intune and M365 eco systems

Experienced in Telecom / Smartphone support

Experienced in IT Security fundamentals

Able to troubleshoot and search for solutions through available tools, internet, knowledge base

Motivated to learn and grow with the organization

Must have valid G license and own reliable transportation as some local travel and after-hours work may be required.

About the Company

Sailun Tire Americas (STA) is a leading global tire company with a strong reputation for delivering high-performance tire solutions across 180+ countries. Our tires are designed and developed in the United States and Canada to meet the specific demands of North American roads and industries. With expertise spanning passenger, commercial, and fleet applications, STA is committed to delivering reliable, innovative tire solutions that help businesses achieve greater efficiency and performance. Our expanding network of distribut... Know more