Job Specifications
Our team at Blackline Safety is growing! As a people-driven technology company, with a mission to make sure every worker returns home safely, we drive innovation, practice resiliency, demonstrate leadership, go the extra mile for our customers, and empower our people to be their best.
The Support Analyst provides hands-on technical support to end users, ensuring reliable operation of desktop and laptop systems, peripherals, and software applications. This role focuses on resolving hardware and software issues, managing device deployments, and maintaining a strong customer service approach to IT support.
Responsibilities:
Provide on-site technical support for end users, including desktops, laptops, printers, and mobile devices
Troubleshoot and resolve hardware, software, and peripheral issues efficiently
Deploy, configure, and maintain Windows workstations and company applications
Support user account management in Active Directory and Microsoft 365
Assist with setup and maintenance of meeting rooms, video conferencing equipment, and office IT infrastructure
Document incidents, solutions, and standard operating procedures
Collaborate with the Service Desk and Infrastructure teams to escalate and resolve complex issues
Maintain hardware inventory and assist with hardware lifecycle management (imaging, deployment, and retirement)
Ensure adherence to IT policies, security standards, and best practices
Skills/Qualifications
Diploma or degree in Information Technology, Computer Science, or equivalent experience
3-5 years' experience providing deskside or technical support in a Windows-based environment
Strong knowledge of computer hardware, software, networking fundamentals, and Microsoft 365
Experience with imaging, deploying, and troubleshooting Windows devices
Familiarity with Active Directory, Exchange Online, and endpoint management tools (e.g., Intune, SCCM)
Excellent problem-solving, communication, and customer service skills
Ability to prioritize and manage multiple technical issues in a fast-paced environment
About Blackline Safety
Blackline Safety is a world leader in the development and manufacturing of wirelessly connected safety products. We offer the broadest and most complete portfolio available in the industry. Our products are designed to save lives and we monitor personnel working alone in populated areas, complex indoor facilities, and the remote reaches of our planet. Blackline's products are used to keep people safe in the event of falls, missed check-ins, man-downs, and exposure to explosive or toxic gas. Our design, development, sales, marketing, support, and production are all performed in-house at our headquarters in Calgary, AB. Blackline Safety is a publicly-traded company (TSX: BLN). To learn more about our company visit www.blacklinesafety.com
Blackline Safety is powered by the diversity of our talented employees. We are an equal opportunity employer. We consider all applicants, regardless of age, religion, race, color, ancestry, gender, gender identity or expression, disability, national origin, race, or sexual orientation. We enthusiastically encourage all individuals to apply for positions that fit their passions.
Disclaimer:
Please be advised that Blackline Safety does not request payment or personal financial information at any stage of the recruitment process. Be cautious of any unsolicited job offers or communications that appear suspicious.