Skills

Communication Jira Zendesk Decision-making

Job Specifications

Trust & Safety Analyst II - PS50,000 + Benefits | Fully Remote (UK, US, or Canada)
Join a mission-driven, fully remote team helping protect and empower a global online community. We're looking for a Trust & Safety Analyst II to help keep our platform secure, fair, and compliant - supporting users, reviewing content, and investigating potential fraud or policy breaches.

About the Role

As a Trust & Safety Analyst, you'll work collaboratively across Operations, Legal, and Product teams to uphold the platform's rules and ensure a safe and positive experience for all users. You'll investigate suspicious activity, moderate content, handle privacy and account concerns, and maintain internal documentation and workflows.
Key Responsibilities:
Review and moderate user-generated content to ensure compliance with company guidelines.
Investigate fraudulent activity, scams, chargebacks, and intellectual property complaints.
Communicate directly with users regarding account or policy issues.
Use data tools and dashboards to identify suspicious or high-risk activity.
Collaborate with Legal and Payments teams to resolve escalations.
Contribute to policy documentation, process improvements, and cross-functional updates.
About You

Bachelor's degree or 3+ years of Trust & Safety experience.
Strong communication, judgement, and decision-making skills.
Comfortable working with sensitive material and handling confidential data.
Familiar with queue-based workflows and tools such as Zendesk, JIRA, or Looker.
Highly organised with the ability to work independently and meet deadlines.
Experience with fraud detection, policy enforcement, or intellectual property is a plus.
What's on Offer

PS50,000 annual salary
Fully remote role with flexible 4-day workweek (M-Th or Tu-F)
100% employer-paid health plans (where applicable)
16 vacation days + 10 sick days + company-wide winter break
16 weeks paid parental leave & family planning support
25 annual volunteer hours
A diverse, inclusive, and mission-led team environment

About the Company

In late 2009, Stott and May was founded on the belief that hiring managers should never have to make the choice between time to hire and quality of candidate. We noticed a gap in the market for a search offering that can combine the speed of contingent recruitment with a high value, high touch, insightful service more commonly found in the executive search space. A talent solution that's helpful, engaging, collaborative and stacked full of value-add. Built with the flexibility to provide our partners with a choice of best pr... Know more