Skills

Communication Salesforce Negotiation Problem-solving Sales Relationship Building CRM Training Marketing

Job Specifications

Our UK companies are proud to be part of the international Culligan group. We work to provide better water for our customers & consumers around the world. Culligan's complete line of drinking water solutions, water softeners & water filtration systems set the standard in the water industry. Today, Culligan is proud to have provided world-class service and innovative water solutions for the last 80 years.

Join our dynamic Sales team as a full-time Inside Account Executive, fueled by our exciting growth journey! In this dynamic role, you'll take charge of nurturing and enhancing relationships with our valued customers. Your mission will be to uncover and capitalise on upsell and cross-sell opportunities, propelling profitable revenue growth while ensuring our customers are completely satisfied.

What this role involves:

Account Management: Manage and nurture relationships with existing customers to maximize retention and satisfaction
Upsell and Cross-Sell: Identify opportunities to upsell and cross-sell additional products and services
Revenue Generation: Develop and execute strategies to increase revenue from existing accounts
Customer Engagement: Engage with customers to understand their needs and provide tailored solutions
CRM Utilisation: Maintain detailed records of customer interactions, sales activities, and account status in the CRM system
Collaboration: Work with internal teams, including Customer Experience and Marketing, to deliver exceptional service
Build sales pipeline for existing customer upsell and cross sell activities.
When required, work with Customer Experience and shared service teams to maximise customer retention, satisfaction, service delivery and account health.
Support the development of a sales pipeline with a focus on active opportunity and value creation. Performance Tracking: Provide regular reports on sales performance, account growth, and customer feedback
Customer Advocacy: Act as a trusted advisor, ensuring customers are aware of new solutions that meet their evolving needs

Requirements

Experience in an account management, customer services or inside sales role
Understanding of upselling, cross-selling, and customer relationship building
Proficiency in CRM software (e.g., Salesforce) and Microsoft Office Suite
Demonstrated ability to meet or exceed sales targets
Excellent communication, negotiation, and interpersonal skills
Analytical mindset with strong problem-solving abilities
Ability to work independently, manage time effectively, and handle multiple tasks

Benefits

25 days holiday plus bank holidays
Monday - Friday Working Schedule - 8:45am - 17:00pm
Commission Scheme
Holiday purchase scheme available
Employee Benefits platform
Employee Product Discounts
Pension Scheme
Employee Assistance Programme
Ongoing Training and Development
Life Assurance

About the Company

Waterlogic has combined with Culligan to provide innovative and high-quality water solutions. Our mission as one Culligan is to provide better water for everyone. We supply a wide range of products and services for all sectors across the UK. Know more