Job Specifications
Primary Talent Partners has a new contract opening for a Scrum Master II with our large power and utilities client in Charlotte, NC. This is a 12-month contract with a potential for extension.
Pay: $60.00 - $70.00/hr; W2 contract, no PTO, no Benefits. ACA-compliant supplemental package available for enrollment.
Description:
We are seeking an experienced Scrum Master with strong project management skills and Power BI expertise to support our Contact Center IT team. The ideal candidate will be responsible for facilitating Agile methodologies, managing projects, and leveraging data visualization to drive continuous improvement.
Key Responsibilities:
Lead and facilitate Scrum ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives
Lead teams working in a SCRUM and KANBAN framework
Develop solutions collaborating with external teams and removing impediments.
Coordinate work, releases and technical changes communicating with IT teams and CCO leadership
Create and manage JIRA boards to manage project, deliverables
Support product owner communicating business objectives to
Present to leadership about the team progress during Sprint reviews and other meetings
Works with the Product Owner to ensure
Design, develop, and maintain Power BI dashboards for KPI tracking and reporting
Coach the team on Agile principles and practices, ensuring adherence to Scrum framework
Manage project timelines, resources, and deliverables using project management tools and techniques
Identify and remove impediments to team progress, fostering a culture of continuous improvement
Develop and maintain Power BI dashboards and reports to track team performance and project metrics
Collaborate with stakeholders to gather requirements and ensure alignment with business objectives
Facilitate communication between the development team and product owner
Mentor team members on Agile practices and support their professional growth
Qualifications:
Bachelor's degree in Computer Science, Information Technology, or related field
Certified Scrum Master (CSM) or equivalent certification
Agile leadership experience developing technological solutions. Experience working with Contact Center solutions for Voice is a plus.
Minimum of 3 years of experience as a Scrum Master, project manager or equivalent experience in an IT environment
Strong project management skills with PMP certification preferred
Proficiency in Power BI for creating dashboards and reports
Experience working with contact center technologies and IT support teams
Excellent communication and interpersonal skills
Strong problem-solving and conflict resolution abilities
Familiarity with Agile project management tools (e.g., Jira, Trello)
Desired Skills:
Knowledge of ITIL framework and IT service management principles
Prior work experience in the Contact Center
Experience with cloud technologies (e.g., AWS, Azure)
Familiarity with contact center platforms and technologies
Understanding of data analysis and statistical concepts
If you are passionate about Agile methodologies, project management, and data-driven decision making, we encourage you to apply. Join our team and help drive excellence in our Contact Center IT operations!
Primary Talent Partners is an Equal Opportunity / Affirmative Action employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status, gender identity, or any other factor protected by applicable federal, state, or local laws.
If you are a person with a disability needing assistance with the application or at any point in the hiring process, please contact us at info@primarytalentpartners.com
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About the Company
Primary Talent Partners (PTP) is a woman-owned staffing firm specializing in contingent workforce programs and full-service staffing solutions, including temporary and direct hire services. Established in 2019, our Executive Partners bring over two decades of experience in staffing and consulting. Headquartered near Charlotte, North Carolina, with satellite locations nationwide, we serve a diverse portfolio of Fortune 500 clients. As a trusted supplier for Managed Service Providers (MSPs) and structured workforce programs, w...
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