Skills

Communication Time Management Sales Customer Service Presentation Skills CRM

Job Specifications

Hospitality Coordinator

Closing Date of Applications - 14/10/25

Our Story

Manchester City is an English Premier League club whose roots began in East Manchester. From its first incarnation as St Mark's West Gorton in 1880, the club became Manchester City FC in 1894. Behind each title lies emotion, moments and memories that resonate with millions of supporters around the world. Manchester City fans are known for their commitment and togetherness, as a Club that fights to the end.

Our Winning Team

MCFC is built on a vision for sustainability, with an academy structure designed to support long-term first team success, to engagement with the communities in which we reside. Together with our passionate fans and valued network of partners, we are developing Manchester City's future history.

This is Your City

As part of our team, you will be entitled to 26 days annual leave plus an additional day off for your birthday, private healthcare and a simply health cash plan, an annual discretionary bonus, plus a range of partnership and lifestyle discounts.

Your Impact

1. Conduct post-sale calls with MBM Hospitality clients to ensure all requirements such as car parking, accreditation, dietary requirements, VIP gifts, re-seller and group tickets, etc are captured and actioned, demonstrating high level of customer service at all times.

2. Detailed management of task progression with a view to producing accurate action reports for the Senior Hospitality Sales manager and Inside Sales Manager on a biweekly basis, specifically focusing on the next 3 fixtures.

3. Assist the Sales team to deliver packages and experiences on matchday. This includes arranging gifts for customers, organising match-day programmes, helping to pull resellers gate lists, sorting group tickets to send to the clients, etc.

4. Update the CRM system accurately after every contact call is made.

5. Assist with the processing of tickets for Re-Sellers, Group Ticketing and Women's Hospitality

6. Ensure customers are regularly updated with any changes to relevant package information.

7. Manage and respond to any queries or concerns the client may have, escalating to the Inside Sales Manager where required.

8. Contact customers who have purchased hospitality packages online to ensure they're fully aware of all aspects of the package they have bought.

What we are looking for

Essential

* Driven and goal orientated mentality

* Organisational skills and good time management

* Strong customer service

* Pro-active nature

* Strong communication/presentation skills

* Team player

Desirable

* Microsoft Office proficiency (Excel primarily)

* Multi-lingual skills (Spanish, French & German)

* Experience in a Hospitality role

About the Company

Manchester City FC was initially founded in 1880 as St Mark’s West Gorton and officially became Manchester City FC in 1894. Situated on the wider Etihad Campus, the Club’s footprint includes the 53,500 capacity Etihad Stadium, the 7,000 capacity Joie Stadium and City Football Academy, a state-of-the-art performance, training and youth development facility home to the Club’s men’s, women’s and academy teams.   Ranked as the Most Valuable Football Club Brand in the world by Brand Finance, Manchester City FC is currently dev... Know more