Job Specifications
About 1Password
At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 175,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information.
If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.
Our Customer Success team is dedicated to helping customers unlock the full value of their investment in security and privacy by building trusted, long-term relationships. Acting as strategic advisors, we proactively guide customers to achieve their goals while driving adoption, retention, and growth with 1Password.
The Enterprise Customer Success team focuses on supporting organizations with 3,000+ employees, ensuring they continue to see measurable value and ROI in their partnership with 1Password.
As a Team Manager of Customer Success for the Enterprise segment, you’ll play a pivotal role in coaching and developing your team to achieve individual and collective goals tied to growth, revenue retention, and customer satisfaction. You’ll collaborate with your direct reports to refine processes, elevate performance, and support their professional development within 1Password.
Success in this role requires adaptability, strong communication skills, and a passion for building and scaling high-performing teams in a dynamic, fast-paced environment. If you thrive on empowering others and driving meaningful customer outcomes, we’d love to hear from you!
This is a remote opportunity within Canada or the US.
What We're Looking For
Customer Success Expertise: Proven background with 5+ years in the security or technical SaaS industry, successfully managing upmarket customers to drive adoption, retention, and growth.
Leadership Experience: At least 2+ years of demonstrated success in building and leading high-performing teams while fostering a strong, supportive team culture.
Change Agent: Motivated and adept at leading through change. You like to build and transform team culture.
Enterprise Focus: Experience working with Enterprise B2B customers is highly valued.
Exceptional Prioritization Skills: Adept at managing internal projects, resolving escalations, and balancing team, customer, and company needs.
Customer-Centric Approach: Passionate about uncovering customer needs through strong, open-ended questions. Your communication style is concise, empathetic, and strikes a balance between teaching and learning. You excel at leading productive conversations that foster trust and understanding.
Collaborative and Cross-Functional: Skilled at partnering with internal teams to align on goals and solutions, ensuring both customer and company success.
Influential Communicator: Strong communication and interpersonal skills with a proven ability to positively influence others and build lasting relationships.
Fast Learner and Problem Solver: Quick to adapt to new environments, independently learn tools and processes, and tackle challenges with a solution-focused mindset.
Tools & Process Optimization: Experienced with Salesforce, Gainsight, and other Customer Success tools. Proven ability to implement or refine processes to improve team efficiency and outcomes.
Bonus: Familiarity with 1Password or other password managers is a plus, helping you quickly gain confidence in the role.
What You Can Expect
Monitor and Optimize Team Performance: Continuously track, analyze, and report on team performance, identifying opportunities for proactive engagement and areas for improvement. Quickly address challenges to ensure targets are met or exceeded.
Lead Collaborative Team Meetings: Partner with your Director and peer Team Manager to facilitate regular team meetings, fostering alignment, collaboration, and knowledge-sharing across the team.
Coach and Develop Team Members: Provide individualized coaching and guidance through regular 1:1s and ongoing performance discussions. Support team members in achieving their monthly and quarterly targets while helping them advance toward their career goals within 1Password.
Oversee Day-to-Day Operations: Manage daily operations, including goal setting, task allocation, and performance management. Assign tasks based on team members’ strengths and skills, ensuring work is complet
About the Company
Trusted by more than 100,000 businesses to protect their data, 1Password gives you complete control over passwords and other sensitive business information.
As an integral layer of the Identity and Access Management (IAM) stack, 1Password protects all employee accounts – even those you aren’t aware of. Give employees secure access to any app or service and safely share everything you need to work together – including logins, documents, credit cards, and more – while keeping everything else private.
1Password is easy to de...
Know more