Skills

Communication Teamwork Salesforce Negotiation Sales CRM Training Coaching Goal Setting Marketing Organizational Skills business development

Job Specifications

Mentimeter is an engagement tool with a clear goal in mind. To turn presentations into conversations. Through real-time interactivity and clear visualizations, we get people to participate, engage and become more productive. Transforming all those passive meetings, airless classrooms and drawn out trainings into valuable and memorable moments.

We truly believe that you achieve the best results by doing things together. And that successful leaders need to adopt a curious and collaborative mindset in order to get there. So with you at Mentimeter, you’ll be a big part of the ambition to help over 1 billion people listen, learn and work better together.

Mentimeter’s vision is to transform presentations and meetings into fun and interactive experiences by making it easy to listen and to be heard. We believe in giving everyone a voice, in every meeting and presentation. We are building a modern, friendly, and diverse product-first tech company and are now looking for a Manager within our Customer Success department to lead a team of Account Managers in our Toronto office.

As a Manager within Customer Success, you will lead, develop and coach a team of Account Managers who support the growth and retention of our existing customer base. This is where we see the biggest potential for our product to grow in the upcoming years. In your role, we think you can build on the current team members' success whilst adding new perspectives and sales coaching excellence. This will help ensure that we build a transparent, collaborative, competent and well functioning post sales team together with other managers and leaders within the Toronto office.

This Management role at Mentimeter is focused on a combination of working as a Line Manager and a Team Lead. You will spend most of your time working together with people and their development, team collaboration and communication, and towards overachieving on our set targets. .

What You Will Do

Recruit, onboard and coach a team of Account Managers, setting up the team to hit yearly targets
Goal setting and alignment together with your team and Customer Success Management, in order to ensure both short- and long term success
Develop, mentor and coach each team member to help them reach their full potential and drive high performance - responsibilities include:
Both personal development and professional development (360 / education for each member)
Promotion / Change of role decision
Salary setting
Lead operational work of a your team
Regular team and individual coaching to help the team evolve and prosper
Tactical decisions and implementation together with fellow Sales Managers and Sales Director for the area
Identify key learnings that can be scaled within the Sales team for goal achievement and drive initiatives
Participate and lead prospect- and customer meetings and negotiations as appropriate
Collaborate closely with fellow Sales Managers and Sales Directors within the Post Sales team
Act as a bridge between Post Sales and other Sales Departments, Product and Marketing

Who You Are

We believe that you have approximately 4-6 years of experience of working in Customer Success, with a minimum 2 of those years in a Management role. Other important skills we believe you have:

Experience in selling B2B software solutions into the SaaS market or similar market
Previous line management and team leader experience in a CS or sales team
Excellent communication, interpersonal and organizational skills
Experience in working with KPIs and goal setting
Strong negotiation, collaboration skills as well a proven track record of building high performing team(s)
Ability to work with data for decision making and scaling actions for effective results
Proven track record in customer/stakeholder relationship management as well as meeting and exceeding sales targets
Live in our near GTA

Resources We Have To Support You

Sales and Marketing team to support in analysis and tactics
Dedicated New Business team to support Post Sales with new incoming customers for future expansion
Sales Development team to help support expansion of our current customer base through lead generation
Relationship Manager team to support with Best Practices and knowledge on the current business and initiatives needed
Business Development team supporting with valuable data and insights
Professional CRM and data gathering services (Intercom, Salesforce, Planhat etc.)
Tailored Management Training Program to give you the best practice and sharings from others on how to succeed in your Manager role

Compensation Model

We strongly believe in the power of togetherness, and we put a lot of effort into collaboration, teamwork and helping each other whenever needed. We believe that every part of Mentimeter, from Sales Development Representatives and Account Executives to Frontend Developers and Marketing Managers contributes equally to our continued success. To foster and emphasize this culture and way of working, we apply a non

About the Company

Mentimeter is an engagement tool with a clear goal in mind. To turn your presentations into conversations. With real-time interactivity and visualizations, participants don’t just listen, they engage, share feedback, and stay involved with your session. The result? More efficient meetings, more impactful trainings, and more inspiring courses. With over 600 million users, Mentimeter is well on its way to spread the mission of the power of together over the entire globe. Creating better results and outcomes in businesses and u... Know more