Skills

Communication Leadership Problem-solving Customer Service Networking Windows Organization Azure Process Improvement Active Directory TCP/IP

Job Specifications

Title: IT Support Specialist

Location: Houston, TX + some travel

Job Type: Contract

Compensation: $20 - $28 per hour W2

Industry: Industrial Technology

About the Role

We are hiring a Jr. IT Support Specialist to join a growing team supporting our client's IT operations across Texas and Mexico. This role is based in Houston, TX, with occasional travel to a new facility in Hitchcock, TX and Hutchins, TX. You’ll be part of a collaborative team focused on delivering high-quality technical support and infrastructure deployment in a dynamic industrial environment.

This is an excellent opportunity for someone with strong technical troubleshooting skills, a passion for customer service, and a desire to grow within a global enterprise. Bilingual Spanish speakers are highly encouraged to apply.

Job Description

Troubleshoot hardware, software, network, and OS issues across Windows and iOS environments.
Deploy and image PCs using SCCM and PXE booting.
Provide remote and onsite support using enterprise tools.
Collaborate with senior support specialists and leadership to resolve escalated issues.
Maintain accurate documentation of issues, resolutions, and asset inventory.
Support networking infrastructure changes and deployments.
Participate in on-call rotations and provide overtime support as needed during facility expansion.
Contribute to knowledge base development and process improvement initiatives.

Qualifications

Required Qualifications

3+ years of experience in IT support within large enterprise environments.
Proficiency in Windows 10/11, Office 365, iOS, and device management.
Experience with SCCM, Azure AD, Active Directory, and O365.
Working knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPN).
Strong troubleshooting and problem-solving skills.
Excellent communication and documentation abilities.
Ability to manage customer relationships with professionalism.
Experience with ticketing systems (Fresh Service preferred).
Ability to meet physical demands of hardware deployment and support.

Preferred Qualifications

Bilingual in Spanish
Experience supporting networking infrastructure deployments.
Familiarity with imaging tools and enterprise IT asset management.
Desire to continuously expand technical knowledge and grow within the organization.

Benefits

Dahl Consulting is proud to offer a comprehensive benefits package to eligible employees that will allow you to choose the best coverage to meet your family’s needs. For details, please review the DAHL Benefits Summary: https://www.dahlconsulting.com/benefits-w2fta/.

As an equal opportunity employer, Dahl Consulting welcomes candidates of all backgrounds and experiences to apply. If this position sounds like the right opportunity for you, we encourage you to take the next step and connect with us. We look forward to meeting you

About the Company

At DAHL, "It's the People" is more than a tagline. Our entire business revolves around people and relationships. We have an excellent team of experienced and friendly professionals who share the same passion for building long-term, sustainable relationships with our clients, consultants, partners, and candidates! With over 40 years of employment expertise, Dahl Consulting (DAHL) has been a leader in providing and implementing adaptive staffing and employment solutions. As a staffing provider, DAHL's talent experts source, ... Know more