Job Specifications
Position Summary
JOB DESCRIPTION
Vertiv is hiring a Field Services HVAC Representative in Montreal region, who will be responsible for service, installation, commissioning, scheduled and emergency service on Liebert cooling products serviced by Vertiv commensurate with appropriate certification. The Field Service Representative HVAC is required to establish, promote, and maintain excellent rapport with all customers, co-workers, sales representatives and others as appropriate. The Field Service Representative HVAC is also required to maintain continuous communication with CRC, Area/District Offices, and direct manager.
Responsibilities
ROLE
Rely on direction to accomplish goals.
Perform a number of work-related tasks.
Capable of working under direct supervision or independently based upon training.
TECHNICAL
Render on site and phone assistance to customers.
Communicate with appropriate Technical Support on equipment issues
Perform work related tasks according to company guidelines for scheduled maintenance
Implement Field Change Notices (FCN) according to published guidelines
Keep current on Safety Bulletins, Safety Field Change Notices, Field Change Notices, and Service Tips
SAFETY
Operate in a safe manner in accordance with published safety guidelines
Must wear appropriate PPE as per company guidelines and accordance with job duties
Adhere to work hours policy guidelines – “14 hours rule”
Report all work related accidents or injuries within 24 hours to the appropriate personnel.
ADMINISTRATION
Provide accurate and timely reporting according to company guidelines.
Timecards, expense reports, mileage reports, ticket closure, forms, et al.
Maintain individual inventory in accordance with company policy
Provide estimated time of arrival to the Customer Response Center (CRC) where applicable
Maintain company property according to company policies.
Vehicle, credit cards, PPE, test equipment, laptop, pager, cell phone, et al.
CUSTOMER SATISFACTION
Provide proper and adequate communication to internal and external customers
Provide estimated time of arrival to the customer where applicable
Complete scheduled maintenance documentation properly and provide to the customer and local office upon completion of each designated assignment
Strive to provide all customers a “first time fix” for their equipment
Maintain customer satisfaction rates according to company guidelines
Attend Customer Meetings as required
PERFORMANCE
Maximize productivity by combining service opportunities
Complete all work in an efficient and timely manner
Capable of making technical and commercial decisions under pressure
Properly evaluate site and equipment for appropriate billing status
Maintain productive utilization rate according to company guidelines
Perform inventory cycle counts according to company guidelines
Adhere to company dress code and safety regulations
Understand and comply with company startup/escalation processes and procedure
Maintain proper and adequate level of internal communications to Managers, co-workers, Support Services, electronic communications, et al.
Qualifications
Required education
Must have a High School Diploma or a Diploma of Vocational Studies (DEP) in Refrigeration
4th Year Refrigeration Apprentice (Quebec) or Certified Journeyperson with a Refrigeration Qualification
Required Experience (One Of The Following)
3-5 years relevant industry/commercial experience
Interpersonal Skills
Professional
Reliable
Team Player
Must be proficient with electrical / electronic test equipment and fundamentals
Must be proficient in reading and interpreting electrical line diagrams and blueprints
Technical skills
Ability to make in depth site evaluations. Skills to include: environmental temperature and general operating conditions
Independently perform fix/repair techniques based on knowledge
Ability to demonstrate proper brazing techniques
Capable of completing tasks and return unit to full operating conditions
Ability to summarize and report all work related tasks performed
Strong Skill Sets
Communication skills
Customer service skills
Troubleshooting skills
Safety procedures
Organizational and planning skills
Computer skills
Mechanical aptitude
Working Conditions
Travel is required
Flexible schedules (weekends, evenings, and holidays)
Valid driver’s license
PHYSICAL & ENVIRONMENTAL DEMANDS
While performing duties of the above jobs, the associate is regularly required to stand, walk, use hands and fingers, handle or feel objects, tools or other components; reach with hands and arms; stoop, kneel, crouch, or crawl; talk, hear and smell. The associate frequently is required to sit and climb or balance. Specific vision abilities required by this job include close vision, distant vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must have ability to regularly lift at least 50 pounds.
Time Travel Required
10%
The successful candidate will embrace Vertiv’
About the Company
Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally and grow with their business needs. Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv does...
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