Skills

JavaScript Jira ServiceNow Training

Job Specifications

Freshworks Consultant / Developer (Contract – Outside IR35)
Duration: Initial 2-month contract (extension likely)
Location: Remote / UK-based
Are you a technically skilled Freshworks Consultant or Developer with a passion for delivering high-quality ITSM and ESM solutions? We’re seeking experienced contractors to support several active and upcoming Freshservice implementations for enterprise clients, working with a respected digital transformation consultancy that partners with major global organisations.
The Opportunity You’ll join a specialist team supporting multiple Freshworks platform projects, from ITSM implementations and global rollouts to service management optimisation and tooling improvements.
This is a hands-on technical role — ideal for consultants who enjoy configuring, developing, and integrating Freshservice solutions, while engaging directly with clients to understand needs, shape outcomes, and deliver measurable results.
Key Responsibilities
Design, configure, and deploy Freshservice solutions aligned with best practice ITSM and ESM principles
Build automations, workflows, and integrations using Freshworks APIs, webhooks, and custom scripts
Conduct system health checks, troubleshoot technical issues, and develop optimisation plans
Deliver technical documentation and support user enablement and training activities
Work directly with client stakeholders to capture requirements, validate solutions, and ensure successful adoption
Essential Skills & Experience
Proven track record delivering Freshworks implementations (Freshservice, Freshdesk, or related modules)
Strong knowledge of ITSM frameworks (e.g. ITIL) and practical application within Freshservice
Solid technical ability across:

JavaScript and custom app development within Freshworks
REST APIs, JSON, and integration design
Workflow automation and workspace configuration
Confident working directly with clients, running workshops, and presenting solutions
Ability to work autonomously in fast-moving project environments
Desirable:
Freshworks certifications (Freshservice, Freshdesk)
Experience with iPaaS platforms such as Workato or Zapier
Broader ITSM tool experience (ServiceNow, Jira Service Management, etc.)

About the Company

Global Technology Recruitment Specialists. We source and select top talent across all technology sectors globally. Founded in 2003, our vertical specialists provide global transformational talent in data, AI & machine learning, product, software, cloud and cyber. As part of the Xcede Group, we work with businesses, from pioneering start-ups to global brands, to find project-based or permanent talent that enables innovation in line with their vision and goals. Know more