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Qualtrics Implementation Consultant (Contractor)

Qualtrics Implementation Consultant (Contractor)

On site

Newark, United states

Freelance

03-11-2025

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Skills

Communication JavaScript HTML CSS Salesforce Prioritization Sales Survey design Architecture power bi Analytical Skills Marketing Project Management HTML/CSS

Job Specifications

Overview

Our client is implementing a new Customer Experience platform, Qualtrics, and is

seeking a full-time contractor to support all aspects of the migration and implementation.

This role will be instrumental in transitioning from Medallia to Qualtrics, ensuring

seamless setup, integration, and optimization of the new platform.

Key Responsibilities

Qualtrics Platform Management:

Serve as the primary Qualtrics administrator and power user. Build and manage

surveys, dashboards, and workflows. Handle administrative tasks to ensure

platform stability and security.

Survey & Dashboard Development:

Design and implement customer feedback surveys. Build and maintain

dashboards using Power BI.

Data Integration & File Management:

Manage survey lists and response files via SFTP and APIs. Ensure accurate

importing/exporting of data and troubleshoot any issues.

Systems Integration:

Support integration efforts with platforms such as Salesforce, Adobe, and other

business systems to enable unified customer insights.

Documentation & Architecture:

Create and maintain technical documentation including data dictionaries,

architecture diagrams, and process flows.

Stakeholder Collaboration:

Partner with cross-functional teams (Sales, Marketing, Product, etc.) to

understand business needs and deliver tailored Qualtrics solutions.

Qualifications

Proven experience with Qualtrics (certification preferred); experience with Medallia, InMoment, or similar platforms is acceptable.
Exposure to APIs, SFTP, HTML/CSS, and JavaScript preferred.
Experience with Power BI or similar BI tools is a plus.
Background in customer feedback programs, including survey design and closed-loop feedback systems, is advantageous.
Ability to manage multiple projects simultaneously in a collaborative environment, with strong organizational and prioritization skills.
Demonstrated project management capabilities, including planning, execution, and stakeholder coordination
Strong analytical skills and experience working with qualitative and quantitative data.
Excellent communication and documentation skills.

#IND123

About the Company

Crossfire is a full service information technology and staffing company based in New York. Since 2000, Crossfire has successfully delivered more than 100 IT Development projects and has provided IT, engineering and professional staffing for 22 Fortune 500 companies. We currently operate nationwide, are employee-owned, and are certified as a majority women-owned business. Know more