Job Specifications
• IT Product Development & Lifecycle Management
o Minimum 7 years in IT product development and experience managing product
development timelines, release planning, feature delivery, and post-deployment support.
• Cross-Functional Leadership
o Minimum 5 years leading complex, multi-team product or technology solution delivery in
high-tech or government environments.
• ServiceNow Platform Expertise
o Proven experience with ServiceNow development, implementation, and enhancement,
including workflows, modules, and system integrations.
• CMDB & Discovery Tool Oversight
o Experience managing CMDB structure, data quality, and governance.
o Experience with ServiceNow Discovery tool implementation, including automated asset
discovery, data validation, and integration.
• Stakeholder Communication & Collaboration
o Strong ability to communicate complex technical information to business owners,
leadership, and technical teams.
o Proficiency with collaborative tools such as SharePoint 365, Microsoft Project, and Azure
DevOps.
Preferred Experience:
• Enterprise Architecture Alignment
o Familiarity with aligning ServiceNow products and enhancements with enterprise
architecture principles and organizational standards.
• Software Quality & Testing
o Experience in prototyping, technical evaluation, solution testing, or validating releases for
production readiness.
• Process Improvement & Continuous Delivery
o Experience integrating continuous improvement practices and incorporating user feedback
into product enhancements.
• Government or Large-Scale Project Exposure
o Experience in government IT programs or large-scale enterprise projects, including
coordination of multi-vendor teams.
• Customer-Facing or Training Support
o Experience supporting business teams, end users, or organizational training related to
ServiceNow platform changes.
3.1 Required Duties and Responsibilities of Consultant shall include but are not limited to:
The consultant shall perform, but is not limited to, the following duties:
Product Development and Lifecycle Management
• Oversee ServiceNow product development from planning through implementation and postdeployment
support.
• Manage product development timelines, feature delivery, and release schedules.
• Translate business requirements into actionable development and delivery plans.
• Monitor and report on product performance, risks, and readiness for release.
Cross-Functional Leadership
• Lead and coordinate cross-functional teams, including technical staff, business stakeholders,
and vendors.
• Facilitate collaboration between enterprise architecture, developers, and business owners.
• Motivate and manage team members to achieve project and product delivery objectives.
Education/Certifications:
3.2.1 Bachelor's Degree in one of the following, or equivalent work experience:
• Computer Science
• Information Systems / MIS
• Business Administration (IT focus)
• Information Technology
Required Certification:
• ServiceNow System Administrator Certification
Preferred Certifications (optional):
• Certified Implementation Specialist (CIS) – ServiceNow
• Project Management Professional (PMP)
• ITIL Foundation or Agile/Scrum certification
About the Company
Tech Army, LLC is an 8(a) and DBE certified industry leader with over 30 years of success in providing IT consulting and end-to-end IT staff augmentation services. We are a USA-based, fully domestic operation firm. An army of experts in consulting and staff augmentation services.
Our knowledge is extensive and spans various industries from Information Technology, Insurance, Healthcare, Finance, Education, Energy, Engineering and Defense & Aerospace, to name a few.
Our Command and Control Center is located in Hollywood, Fl...
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