Skills

Salesforce Quality Assurance Application Testing Problem-solving Technical understanding Sales CRM Research Crisis Management Organization Marketing Project Management

Job Specifications

We are driven to do more. More for our customers and the financial professionals who offer our products. If you are driven to do more and love the challenge of pursuing more, Athene is your kind of company. You will find we offer more than the basics to create an inclusive and dynamic work environment at our various locations.

Purpose:

Athene is hiring a Customer Relationship Management (CRM) Consultant.

In this role, you will play a key part in implementing Salesforce configurations that bring Athene’s CRM strategy to life and support our Retail Sales team. You’ll collaborate across the organization to identify opportunities for greater efficiency and deliver innovative technology solutions that maximize the value of our CRM platform.

Accountabilities:

Ensures a high-quality Customer Relationship Management (CRM) platform through administration configuration best practices and leveraging the latest technology to drive value out of the system
Design and implement configuration, automation and data solutions on the Salesforce platform supporting 200+ users
Adhere to deployment path for all configuration work across different environments
Technical understanding of CRM data sources and upstream data integrations
Perform user application testing processes to reinforce quality assurance and ensure excellent user experience
Execute on enterprise portfolio projects and implement prioritized solutions that deliver the expected outcomes to the organization
Effectively engage cross functionality across Sales, Marketing, Operational and IT teams on BAU and enterprise CRM initiatives
Liaison with IT partners to resolve Salesforce support cases through research and evaluation of root cause analysis

Qualifications and Experience:

Bachelor's degree in computer science, business or related discipline required
5+ years of professional-level experience in business analysis and/or project management (or equivalent), with experience in CRM and/or technology.
Exhibit outstanding quantitative problem-solving skills, with the ability to translate complex technical solutions to simple, easy to understand communications Self-starter; able to drive to execution with little to no direction
Operates effectively in a fast-paced, deadline-driven environment, adept at crisis management
Work experience in collaborating and consulting with executives, internal teams, clients, and distributors to arrive at solutions, while building and maintaining effective relationships
Proven experience implementing enterprise-wide change via new and/or enhanced data and technology initiatives
Financial Services experience, preferred

Drive. Discipline. Confidence. Focus. Commitment. Learn more about working at Athene.

Athene is a Military Friendly Employer! Learn more about how we support our Veterans.

Athene is committed to inclusion and is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law..

About the Company

Athene is a leading retirement services company with operations in the United States, Bermuda, Canada, and Japan. Athene is focused on providing financial security by offering an attractive suite of retirement income and savings products to individuals and by serving as a solutions provider to corporations. Through its subsidiaries, Athene offers: * Retail fixed, fixed indexed and registered index-linked annuities * Fixed annuity reinsurance for third-party providers * Institutional products, such as funding agreements and p... Know more