Job Specifications
About Artificial
Help shape the future of specialty insurance
At Artificial, we’re building the next generation of technology for the specialty (re)insurance market. Our mission is to transform how brokers and carriers operate in complex markets by removing operational barriers and enabling smarter, faster decision-making.
We use modern technology to solve real challenges for some of the world’s leading brokers and insurers. By automating the repetitive and structuring the complex, we help our partners unlock new opportunities for innovation and growth.
You’ll be joining a collaborative team that values curiosity, ownership, and continuous learning. We work in an environment where ideas are heard, support is built-in, and outcomes matter. Everyone here has the chance to make a tangible impact on our products, our customers, and the industry.
In 2024, we raised £8M in Series A+ funding led by Augmentum Fintech, with continued support from MS&AD Ventures and FOMCAP IV. It’s an exciting time to join us as we scale our impact in London and beyond.
If you're looking to do meaningful work that’s already changing the industry for the better, we’d love to hear from you.
About The Role
We’re expanding our team to meet the growing needs of our client base and are looking for a Client Success Manager to lead the engagements from initial planning through implementation and into business-as-usual operations. A core focus of this role is ensuring a high-quality service experience that delivers real value and successful outcomes for our clients.
This role is central to our purpose: to build incredible client relationships to drive impactful adoption of Artificial products, increasing client retention and creating advocates.
As a Client Success Manager, you’ll collaborate closely with our Commercial, Product Management, and Solutions Engineering teams, while working directly with clients to ensure seamless delivery and long-term success.
This opportunity is ideal for a proactive professional with a background in customer success, account management, or project management.
This is a hybrid role.
Responsibilities
High value/ enterprise level client onboarding and solution delivery: Assist in the onboarding and integration process, ensuring smooth delivery from Commercial handover to go-live and into BAU steady state
SMB client onboarding and solution delivery: Lead in the onboarding and integration process as described above
Build client relationships: Support the development of positive relationships with client stakeholders, coordinating activities to understand their business objectives and workflows
Advocate client needs internally: Work closely with Product, Solutions Engineering, and Client Success teams to relay client feedback, support implementation plans, and highlight opportunities for improvement
Assist in project coordination: Support project managers in defining scope, timelines, and milestones; help coordinate internal and client resources to ensure timely delivery of product configurations and integrations
Coordinate testing and training: Assist in running user acceptance testing (UAT) and delivering client training sessions, both remotely and on-site, ensuring clients are prepared for go-live
Support go-live and BAU transition: Help transition clients from implementation to business-as-usual operations, maintaining clear documentation and supporting ongoing client satisfaction
Monitor client engagement: Support the team in tracking platform usage, integration performance, and operational metrics, helping to identify opportunities for optimisation
Contribute to continuous improvement: Collect client feedback, assist with change requests, and support the development of tools, processes, and insights to improve client experience and delivery efficiency
Collaborate cross-functionally: Work closely with Support, Product, and Engineering teams to help resolve live issues and support SLA commitments
Represent the company externally: Assist in client meetings, workshops, and industry events as required, reflecting the company’s commitment to client success
About You
Skills, Experience and Qualifications
Comfortable managing multiple clients or tasks simultaneously, with experience in Client Success, Account Management, or a related support role.
Exposure to project coordination or project management activities.
Strong analytical and problem-solving skills, with the ability to gather requirements and support data-driven insights.
Experience documenting processes, workflows, or client requirements.
Ability to communicate complex technical concepts in a simple and clear manner for clients.
Familiarity with Google Suite, Notion, Slack, Figma, or similar collaboration tools is advantageous.
We especially want to hear from you if you have
Have supported complex or enterprise-level accounts
Have managed SMB accounts
Hold or are pursuing project management certifications (e.g., PRINCE2, SAFe Agi
About the Company
Artificial is revolutionising speciality insurance by empowering brokers and carriers to transform their placement and underwriting strategies.
For brokers, we digitise placements, optimise capacity management, and reduce costs.
For carriers, we scale underwriting IP to maximise capital deployment in lead and follow models. Together, we're shaping the future of speciality insurance.
We provide solutions to global brokers and carriers, including Apollo, BMS, Lockton, Chaucer, AXIS and more.
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