Skills

Attention to detail Training

Job Specifications

The Ideal Candidate

Qualified to degree level in food science or science degree, or with relevant work experience within the food industry
Have excellent attention to detail
Be able to work in a small team and individually
Have a passion for food & Asian inspired food in particular

About Us

itsu is the healthy eating, Asian inspired quick service retail & grocery brand with over 70 stores in the UK and a leading grocery business across Europe and beyond. Renowned for its best-in-class food made fresh in every shop every day, itsu has huge global ambitions with a commitment to continue to open many more stores and intensify the growth of its already thriving grocery arm. With its best-in-class healthy food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

D&I Statement

itsu [grocery] is committed to building a diverse, equitable and inclusive organisation. We encourage applicants from a wide range of backgrounds to apply for all of our opportunities.

When applying for a role with us, please remove your: full name, name of University/School, address, email address and any photos of you on your CV and covering letter. non-anonymised CVs may not be reviewed.

Overarching

Scope of the role:

Support the Technical team on the safety, quality, legality and authenticity of itsu [grocery] products.
Support the Technical team to maintain AA grade BRC Agents & Brokers certification ensuring that accurate records are completed and procedures are followed.
Support the Technical team on a day-to-day basis with ad hoc requests and reporting.

Key Responsibilities

Support the Technical team on the safety, quality, legality and authenticity of itsu [grocery] products.
Provide technical administrative support to the Category team. Responsible for completing and keeping up to date the reports and documentation for new product launches, including one pagers, retailer forms, GS1 and the itsu website.
Manage the customer complaints systems, keep accurate records of complaints and feedback and promptly respond to all customers.
Analyse and interpret trends in customer complaints, generate weekly, monthly and quarterly customer complaint reports.
Support the Technical team to maintain AA grade BRC Agents & Brokers certification ensuring that accurate records are completed and procedures are followed.
Monitor product quality through the co-ordination of product assessment panels.

What We Offer

Competitive salary
Competitive bonus scheme
25 days holiday + bank holidays (two bank holidays are interchangeable for other religious holidays)
Health insurance
Company pension scheme
Hybrid working (2 days WFH)
Opportunity to work from home abroad
50% employee discount in itsu shops
Free itsu lunch
Discounts at major retailers
A sizeable training budget to support your ongoing development

itsu

About the Company

We are itsu, the leading Asian-inspired quick-service restaurant and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. We’ve been serving nutritious, Asian-inspired food with respect, precision & passion since 1997. In addition to our restaurants, our itsu [grocery] team develop unique Asian-inspired dishes and ingredients for all major supermarkets across ambient, chilled & frozen. Together we are determined to keep innovating, to keep la... Know more