Home
Jobs
Hornetsecurity
Technical Support Specialist (Bilingual-French & English)

Technical Support Specialist (Bilingual-French & English)

Hybrid

Montreal, Canada

Full Time

06-11-2025

Share this job:

Score my CV

Skills

Problem-solving Decision-making Customer Service Autonomy

Job Specifications

Do you enjoy solving technical problems, guiding users, and sharing your cybersecurity expertise? Are you passionate about customer support and eager to make a real impact from the very first stages of the user journey? If so, this position is for you!

We are looking for a motivated, bilingual (French/English) Cybersecurity Technical Support Specialist to join our team and help strengthen our position as a leader in email security.

This is a full-time, permanent (CDI) position based at our Montreal, QC site.

Your Job

Diagnose and resolve technical issues for our business clients via phone, email, and online chat, particularly related to system configuration, product features, and bugs/improvements.
Build personalized customer relationships by delivering an exceptional client experience.
Escalate incidents to the development team and ensure their follow-up until resolution.
Communicate customer feedback to the product development team.

Your Profile

Strong understanding of basic network protocols and email security
Excellent logical, analytical, and problem-solving skills
Customer service orientation with the ability to manage high-level clients under pressure
Experience troubleshooting SMTP issues on Hornetsecurity products
Professional proficiency in English and French – any additional language is a plus

Your Benefits

Free space for innovation and autonomy in a fast-growing international company & Opportunities for personal and professional development.
Short decision-making processes and flat hierarchies in an open work environment.
Additional sick leave days and public holidays & Home-office option and flexible working hours.
Collective insurance plan & Be-Active Bonus – we support your health with a contribution towards your membership in fitness and sports clubs.
“Way to Work” goodie & Team events and regular global meetings.
Temporary employee exchange program – opportunity to work at our global offices and explore the world (e.g., Malta, Madrid, Berlin, Washington D.C.).

About the Company

Hornetsecurity is a leading global provider of next-generation cloud-based security, compliance, backup, and security awareness solutions that help companies and organizations of all sizes around the world. Its flagship product, 365 Total Protection, is the most comprehensive cloud security solution for Microsoft 365 on the market. Driven by innovation and cybersecurity excellence, Hornetsecurity is building a safer digital future and sustainable security cultures with its award-winning portfolio. Hornetsecurity operates i... Know more