Job Specifications
Location: Austin, United States of America
Thales people architect identity management and data protection solutions at the heart of digital security. Business and governments rely on us to bring trust to the billons of digital interactions they have with people. Our technologies and services help banks exchange funds, people cross borders, energy become smarter and much more. More than 30,000 organizations already rely on us to verify the identities of people and things, grant access to digital services, analyze vast quantities of information and encrypt data to make the connected world more secure.
This is a hybrid position out of Austin, TX
Position Summary
Imperva's Enterprise Services program drives customer success with proactive monitoring and management that maximizes the value customers get from their products and services. As a Cloud Security Engineer, you will respond to security and system health incidents, provide holistic operational guidance, and troubleshoot and configuration within Imperva's Cloud Application Security platform.
You will also see a broad range of activities across cloud application and security domains, from integration tasks (such as key management and logging) to security response (advising during triage, analysis, and remediation) to providing analysis and insights through advanced reporting. You will also consult with internal functions, both technical (such as support and R&D) and business (such as account executives and renewals), constantly improving best practices for solutions and services. You will work closely with Management to implement and expand the global Enterprise Services program.
The position entails occasional paid weekend on-call rotation (1 weekend per quarter)
Essential Functions
Expertise with Imperva Cloud Application Security platform and stay current on cloud, application, and cybersecurity trends
Provide comprehensive service to our customers, including proactive monitoring, configuration, integration assistance, and post-sales assistance
Analyze customer security logs, derive security patterns, attack information and insights from the traffic. Highlight these insights, traffic trends and make solid recommendations for improving systems health and overall security posture. Research new attack vectors and security solutions to create customized security policies that detect, alert, and prevent malicious requests and attacks.
Participate in presentations, Quarterly Business Reviews and Service Reviews with customers on a regular basis.
Take ownership of problems, work with Imperva's internal threat research, data science, and product teams by delivering actionable intelligence that will inform & shape future product enhancements
Keep customer teams up to date via ongoing status about onboarding, configuration and tuning efforts, cases, feature requests, service review calls, and current news from the field on the latest security trends and developments as well as product release notes.
Develop and implement troubleshooting tools, processes, and ideas that improve efficiency of Enterprise Services delivery. Continually evaluate and enhance proactive monitoring, automation, and reporting initiatives.
Minimum Requirements
Bachelors degree in Information Systems, Computer Science, Telecommunications, or any Technology field plus a minimum of 5 years' experience in application or network security in a technical customer facing role OR a Master's degree in a technology field plus a minimum of 4 years' experience in application or network security and security data analysis with at least 1 year in a Technical Customer-facing role.
Familiarity with Internet Security and Networking Technologies such as TCP/IP, HTTP, SSL/TLS, Proxies, Firewalls, OWASP Top 10, and OWASP Automated Threats to Web Applications.
Excellent analytical and problem-solving approach alongside self-learning ability. Excellent communication (written and verbal), interpersonal skills, team-player and customer-focused skills.
Experience with basic scripts in one or more languages, such as Python
You have a knack for automating redundant tasks, streamlining repetitive processes, and are always looking for opportunities to scale operations
Preferred Qualifications
Hands-on experience with a SIEM or data analysis tool like Splunk or Tableau or Graylog, etc.
Proficiency with Python & any other programming language like JS
Prefer a candidate willing to work Eastern Time zone hours.
This position will require successfully completing a post-offer background check. Qualified candidates with [a] criminal history will be considered and are not automatically disqualified, consistent with federal law, state law, and local ordinances.
We are an equal opportunity employer, including disability and veteran status. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, disability, protected Veteran status, age, or an
About the Company
Thales (Euronext Paris: HO) is a global leader in advanced technologies specialized in three business domains: Defence & Security, Aeronautics & Space, and Cybersecurity & Digital identity. It develops products and solutions that help make the world safer, greener and more inclusive.
The Group invests close to EUR4 billion a year in Research & Development, particularly in key innovation areas such as AI, cybersecurity, quantum technologies, cloud technologies and 6G.
Thales has close to 81,000 employees in 68 countries. In...
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