Job Specifications
Greetings,
My name is Satender, and I am an employee of Akkodis (An Adecco Group company). We are a global resource management and IT/Engineering consulting firm operating in more than 30 countries.
Akkodis is seeking Mobile Endpoint Specialist for a Richmond, VA - Hybrid/ location.
This role require 3 days onsite availability at client location in a week
Pay: $24-$26\hr (The rate may be negotiable based on experience, education, geographic location, and other factors)
Contract 12 months
Additional Notes:
Mobile Device Support
IOS and Android (Google Pixels) (50/50) - Should have knowledge with both type of devices
Mobile device Endpoint support
Support the Carrier like Verizon and AT&T for Mobile device activation.
Support team and new hires with Tracking ID, Device Delivery and address Setup.
L1 escalations are not handled by this team - Candidate should have L2/L3 tier knowledge.
JOB DESCRIPTION :
Mobile Endpoint Specialists at Client location will perform a variety of tasks to ensure mobile devices are properly provisioned & deployed throughout the enterprise while working closely with mobile vendors & carriers to optimize and maintain corporate spend.
Troubleshoot and resolve mobile device issues or problems with device hardware and software
Optimize, analyze & manage cellular lines of service to include but not limited to, correcting charges for service plan, adding/removing lines of service and adjusting global plans as needed
Lead day to day enrollment/provisioning/monitoring of smartphones
Build, support and maintain the mobile device management environment including operational, security, and compliant device configurations supporting iOS & Android devices
Apply knowledge of Mobile Device Management (MDM) across multiple mobile technologies, IT standards, and applications, while working closely with mobility vendors to resolve technical issues
Collaborate with internal partners and vendor teams as needed (e.g. help desk, architecture, information security, network, identity management)
Utilize ServiceNow for asset & incident management
Manage mobile devices in Workspace UEM
Use Excel & Google Sheets formulas for analyzing, recording, & reporting
Basic Qualifications:
High school diploma, GED or equivalent certification
At least 2 years of experience with help desk & Level 2 (L2) support
At least 2 years of experience in IT asset management
At least 1 years of experience with Mobile device support
At least 2 years of experience with ServiceNow
Preferred Qualifications:
Bachelor's degree
ITIL Certification
5+ years of experience with help desk & L2 support
4+ years of experience in IT asset management
4+ years of experience with Mobile Device Management support
4+ years of experience with ServiceNow
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, an EAP program, commuter benefits, and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs that are direct hires to a client.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.akkodis.com/en/privacy-policy.
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
· The California Fair Chance Act
· Los Angeles City Fair Chance Ordinance
· Los Angeles County Fair Chance Ordinance for Employers
· San Francisco Fair Chance Ordinance
About the Company
Akkodis is a global digital engineering company and Smart Industry leader. We enable clients to advance in their digital transformation with Talent, Academy, Consulting, and Solutions services. Our 50,000 experts combine best-in-class technologies, R&D, and deep sector know-how for purposeful innovation. We are passionate about Engineering a Smarter Future Together.
With a shared passion for technology and talent, 50,000 engineers and digital experts deliver deep cross-sector expertise in 30 countries across North America, ...
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