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ServiceNow Configuration Administrator

ServiceNow Configuration Administrator

On site

Lincoln, United kingdom

Freelance

12-11-2025

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Skills

Communication JavaScript ServiceNow

Job Specifications

Location: Remote

Security Clearance: Ideally SC Cleared

Day Rate: Competitive

Contract Length: November 2025 - March 2026 (Subject to Extension)

About The Role

We're seeking a ServiceNow Configuration Administrator to support device Lifecycle Management (DLM) service. This is a hands-on configuration and support role focused on enabling bulk device refresh processes via ServiceNow.

You'll work across multiple sectors and teams, helping ensure the smooth delivery of our refresh services during a period of growth. Your contributions will directly impact service quality and customer satisfaction.

Key Responsibilities

Configure core data in ServiceNow: Locations, Schedules, Appointments, Assets, Stockrooms, Work Orders
Triage and troubleshoot service-impacting issues with internal IT teams
Support ad-hoc data/statistics requests
Recommend and document service/system improvements
Maintain operational documentation
Stay current with ServiceNow features and maintain certifications
Collaborate with stakeholders to ensure consistent processes
Communicate system/process changes and their impacts
Review release notes and validate system functionality post-upgrades
Act as a ServiceNow and DLM refresh SME, sharing knowledge across teams

Essential Skills

6+ months in a ServiceNow-focused admin/coordinator role
Solid understanding of ServiceNow components: tables, fields, reports, flows, business rules
ServiceNow System Administrator certification (or equivalent)
Strong communication skills for technical/non-technical audiences
Excellent organisational skills and ability to manage multiple workstreams
Self-driven with a desire to grow technical capabilities

Desirable Skills

Additional ServiceNow certifications (ITSM, FSM, Asset Management, Walk-up)
Basic JavaScript understanding
Foundational knowledge of integrations
Ability to apply transferable skills from previous roles

About the Company

Experis is a global leader in IT professional resourcing, project solutions and managed services. As the need for IT skills accelerates, we help organisations transform their digital infrastructure, enterprise applications, cloud and cyber security. Through Experis Academy, we deliver the powerful combination of in-demand technical skills together with the soft skills that are critical for business success. Experis is part of ManpowerGroup, a Fortune 500 Global Business and world leader in innovative workforce solutions. Know more